Pharmacy Operations Manager (Non-Pharmacist)
Location: North & North West London (Multiple Branches)
Company: ProCare Pharmacy Group
Job Type: Full-time, Permanent
Salary: Competitive, depending on experience + performance bonus + career progression
About Us
ProCare Pharmacy Group is a growing independent pharmacy group committed to delivering outstanding patient care through innovation, technology and operational excellence. We are looking for an experienced Pharmacy Technician or NVQ Level 3 Qualified Dispenser who is ready to take the next step into pharmacy management.
This is an excellent opportunity for someone who enjoys leading teams, improving processes and driving high standards across community pharmacy operations.
About the Role
As a Pharmacy Operations Manager, you will oversee the day-to-day running of one or more pharmacy branches, ensuring smooth operations, excellent customer service and compliance with company procedures. You will work closely with our pharmacists and Superintendent Pharmacist while leading the operational aspects of the business.
This is not a pharmacist position and does not involve acting as the Responsible Pharmacist.
Key Responsibilities
- Lead and motivate the pharmacy team to deliver outstanding customer service.
- Manage daily branch operations and workflow.
- Support dispensary workflow and prescription management.
- Ensure SOPs are followed and maintain high compliance standards.
- Manage staffing, rotas and holiday planning.
- Train, mentor and develop dispensers, technicians and counter staff.
- Monitor KPIs and branch performance.
- Maintain appropriate stock levels and oversee ordering from wholesalers.
- Investigate and resolve operational issues and customer concerns.
- Support delivery of NHS and private pharmacy services.
- Prepare the branch for internal audits and regulatory inspections.
- Work closely with senior management to improve efficiency and grow the business.
Essential Requirements
- Pharmacy Technician registered with the General Pharmaceutical Council or NVQ Level 3 Qualified Pharmacy Dispenser.
- Previous experience working within a UK community pharmacy.
- Experience supervising or managing a pharmacy team.
- Excellent organisational and communication skills.
- Strong understanding of pharmacy dispensing processes.
- Good IT skills and experience with pharmacy PMR systems.
- Ability to prioritise workload in a fast-paced environment.
- Positive, proactive and patient-focused attitude.
Desirable
- Accuracy Checking Pharmacy Technician (ACPT) qualification.
- Experience with care homes, monitored dosage systems (MDS) or compliance packs.
- Experience delivering NHS pharmacy services.
- Multi-branch or leadership experience.
- Full UK driving licence.
What We Offer
- Competitive salary.
- Performance-related bonus.
- Opportunities for career progression within a growing pharmacy group.
- Ongoing training and leadership development.
- Supportive and friendly working environment.
- Company pension.
- Employee discount.
- Paid annual leave.
- Opportunity to help shape the future of an expanding pharmacy group.
If you're an experienced dispenser or pharmacy technician looking to move into a leadership role where you can make a real impact, we'd love to hear from you.
Pay: £32,000.00-£40,000.00 per year
Work Location: In person
