Job Summary
We are seeking an experienced and dynamic Supervisor to oversee daily operations of our Pub. The ideal candidate will demonstrate strong leadership and management skills, with the ability to motivate and guide teams effectively. This role involves supervising staff, ensuring excellent customer service, and maintaining organisational standards across various departments.
Responsibilities
- Lead and supervise team members to achieve departmental goals while maintaining high standards of customer service.
- Organise daily schedules, delegate tasks, and monitor team performance to ensure operational efficiency.
- Manage sales targets, implement merchandising strategies, and optimise product placement to maximise revenue.
- Provide training and mentorship to staff, fostering professional development and team cohesion.
- Communicate effectively with team members through excellent phone etiquette and organisational skills.
- Ensure compliance with health and safety regulations and company policies at all times.
- Handle customer enquiries or complaints professionally, ensuring positive resolution and satisfaction.
- Promote a positive work environment by demonstrating leadership qualities and organisational excellence.
Qualifications
- Proven experience in supervisory roles within hospitality environment.
- Strong leadership skills with the ability to supervise, motivate, and develop teams effectively.
- Demonstrated organisational skills with the ability to manage time efficiently under pressure.
- Exceptional customer service skills essential for effective team communication.
- Ability to adapt quickly to changing priorities while maintaining attention to detail.
- Strong organisational skills with a focus on time management and prioritisation of tasks. This role offers an exciting opportunity for a motivated individual eager to lead a team within a vibrant organisation committed to excellence in service delivery.
Pay: From £14.00 per hour
Work Location: In person
