We are looking for an experienced Security Manager who has a proven record of strong customer service skills within a corporate environment.
The Security Manager plays a key leadership role in ensuring the highest standards of security, safety, service delivery, and customer care are maintained for occupiers, visitors, contractors, and colleagues across the site.
This role is responsible for leading the site security operation, developing the team, maintaining compliance with site procedures, and working in partnership with the client, cleaning, maintenance, and building management teams to create a strong one-team ethos across the property.
Main Duties
- Lead and manage the day-to-day delivery of the site security operation, ensuring officers are correctly deployed, briefed, equipped, and performing all duties to the required standard.
- Provide visible leadership to the security team by setting expectations, monitoring performance, and maintaining the highest standards of presentation, conduct, and customer service.
- Manage recruitment activity for the security team, including candidate selection, interviews, onboarding, induction, probation support, and retention of suitable personnel.
- Take ownership of training and development for all security personnel, ensuring mandatory training is completed and refresher training is delivered, including terrorist awareness training and development, emergency response readiness, and site-specific operational procedures.
- Build a one-team ethos across the property by working closely with cleaning, maintenance, reception, engineering, and building management teams to share information, resolve issues, and support safe and efficient building operations.
- Maintain an effective duty of care to all team members by ensuring policies and procedures relating to Health & Safety, welfare, equality, conduct, disciplinary matters, and development are understood and applied fairly and consistently.
- Oversee staffing levels, duty rosters, annual leave, overtime allocation, attendance, timekeeping, welfare, and performance reviews to ensure appropriate site cover and operational resilience.
- Manage incidents, emergencies, investigations, and escalations in a timely and professional manner, ensuring accurate records, reports, and follow-up actions are completed.
- Ensure all security systems, records, equipment, keys, radios, and control room functions are properly managed and remain operational, escalating faults promptly and implementing corrective action where required.
- Attend meetings, provide operational updates and recommendations, and work alongside senior management and the client to continuously improve service standards and site resilience.
- Carry out any other reasonable management duties required to support the safe, secure, and efficient operation of the building.
Successful applicants will:
- Have at least 2 years’ experience in a Corporate Building Management position
- SIA License desirable
- IOSH certification or NEBOSH desirable
- Premium customer service experience essential
- Excellent communication skills essential
- Ability to work independently, remaining focused and motivated
- Strong interpersonal skills
- Have excellent communication skills, both written and verbal
- Have a friendly and enthusiastic attitude
- Ensure high standards of personal presentation at all times
- Have good knowledge of Microsoft Office
Schedule: Monday to Friday, from 07.00 to 17:00.
Why working with us?
At SmartSec Solutions, we offer more than just a job; we offer a career with purpose. Our commitment to employee well-being and growth ensures you’ll have the support, flexibility, and recognition needed to thrive both personally and professionally.
Benefits
- Christmas Party
- Cycle to work scheme
- Company events
- Pension scheme
Work remotely
Job Type: Full-time
Pay: £47,762.99 per year
Experience:
- Security Manager: 1 year (required)
Licence/Certification:
Work Location: In person
