Our office was established in 2012 and our mission is to brighten the lives of people living in our community, giving them a sense of purpose, wellbeing & worth. We take pride in what we do and are one of only 4% of UK care providers to be rated CQC outstanding.
We are currently seeking a full time Care Support Coordinator to ensure that our clients receive outstanding individually tailored care that brings joy when they discover they can live how they want to live, safely and happily from the comfort of their own home. The role is also to ensure that our care professionals receive outstanding support so that they feel happy in their role, valued for their professionalism and confident to be providing the very best care for their clients.
The Role
- Conduct Service Reviews and QA’s, responding to the changing needs of Clients and updating care plans and care delivery appropriately. Communicate any changes to relevant members of the office and Care Professional teams.
- Support the Client Care Consultant in carrying out Care Consultations
- Update and audit client care plans
- Support, mentor and supervise Care Professionals.
- Support Care Professionals to complete the Care Certificate and ongoing relevant care qualifications.
- Conduct staff supervisions, support visits and competency assessments.
- Complete competency assessments and identify training needs.
- Utilise the online Learning Management System, ensuring Care Professionals complete online training.
- Support the screening, interview, onboarding and compliance of new care professionals.
- Maintain accurate Client and Care Professional records on Home Instead software and People Planner.
- Build and maintain positive relationships with potential and existing Care Professionals, clients, their families and other professionals involved in their care.
- Monitor assistive technology and communication alerts, audit Client logs and medication records and action appropriately identifying any training needs or follow up required from the auditing process.
- Ensure policies and procedures are followed and that confidentiality and GDPR compliance is maintained.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential Criteria
- Experience in the care sector delivering a wide range of personal care services.
- To be a role model for high quality care in the client’s home.
- Passion for delivering the highest quality support to our Care Professionals and clients.
- Good communication skills with the ability to build rapport quickly.
- Experience of working with MAR sheets and medication in a supervisory role.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Be organised and flexible to meet the needs of the business.
- Full driving licence and vehicle to make client and care professional visits.
Qualities
- Must be empathetic to each individual client and care professional with a focus on putting the customer first
- Must be passionate about continuous improvement and always striving for the highest quality care
- Must be committed to teamwork and collaboration and have an ability to work successfully with others
- Must be adaptable and willing to seek help, being self-aware with a strong appetite for learning
- Must have engaging personal skills with a sense of fun as well as a willingness to achieve results
Apply now to join our team as a Care Support Coordinator and make a positive impact on the lives of our clients.
Job Type: Full-time
Pay: From £26,000.00 per year
Education:
- A-Level or equivalent (preferred)
Experience:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
