background in support work Job Title: Supervisor (Substance Misuse and Mental Health)
Location/Branch: Various Locations in and around Sheffield, Worksop, and Doncaster Reports to: Manager / Registered Manager
Shifts: Full-time; occasional flexibility required for operational needs
Salary: £14 per hour
Contract Type: Permanent
About Us:
Fortix is a leading supported housing scheme empowering vulnerable adults, including those who have experienced homelessness, addiction, and mental health challenges. We are committed to delivering tailored, person-centred support within a safe and well-managed environment.
We are now seeking an experienced Supervisor to join our team and provide leadership, consistency, and operational oversight across our supported accommodation services. This role is ideal for someone with a strong background in support work who is ready to step into a leadership position and contribute to the ongoing development of staff and services.
Right to Work in the UK
Applicants must have the unrestricted right to work in the United Kingdom at the time of application and throughout their employment.
Unfortunately, we are unable to offer Skilled Worker visa sponsorship, Certificate of Sponsorship (CoS), visa transfers, or any other immigration sponsorship for this role. Applications from candidates requiring sponsorship now or in the future will not be progressed.
Job Purpose:
To oversee day-to-day operations, support staff performance, and uphold quality standards across multiple supported housing sites. The Supervisor plays a key role in ensuring that services are safe, effective, and aligned with regulatory and organisational expectations.
Key Responsibilities:
- This role still requires you to engage in direct support work with our residents
- Oversee daily operations across supported housing sites, ensuring smooth running of shifts and support delivery.
- Help manage staff rotas, and respond to staffing needs proactively.
- Provide hands-on supervision, conduct regular 1:1s, probation reviews, and performance reviews.
- Support staff development through training, coaching, and feedback
- Liaise effectively with professionals, families, and external agencies involved in residents’ care
- Ensure all services meet internal policies and external regulatory standards.
- Monitor and report on safeguarding issues, incidents, and compliance matters.
- Support the implementation and review of risk assessments and care plans.
- Conduct quality checks, audits, and contribute to service improvement plans.
- Promote and model best practice in safeguarding, equality, and resident engagement.
Essential Skills and Qualifications:
- NVQ Level 3 in Health & Social Care or any relevant field (or equivalent).
- Minimum of 2 years’ experience in support work, with at least 6 months in a supervisory or leadership capacity.
- Experience in the addiction, mental health, homelessness, or criminal justice sectors
- Strong working knowledge of safeguarding, risk management, and regulatory compliance
- Computer literacy, with the ability to use care systems (e.g. Log My Care), manage rotas, and draft clear reports
- Valid UK Driving Licence (preferred)
Desirable:
- Supervisory or management training/certification
- Knowledge of housing law, benefit systems, or substance misuse recovery pathways
Personal Attributes:
- Strong leadership, delegation, and conflict resolution skills
- Resilient and calm under pressure, with excellent emotional intelligence
- A proactive, organised, and flexible approach
- Ability to maintain professional boundaries and model good practice
- Committed to promoting dignity, respect, and empowerment
Training and Development:
- Attend regular leadership and management training
- Stay up to date with changes in legislation, policy, and regulatory frameworks
- Participate in reflective practice and continuous professional development
Join Us:
As a Supervisor at Fortix, you will play a vital role in supporting both our staff and the people who use our services. We offer a dynamic, supportive working environment where leadership is valued and development is encouraged. If you are ready to take the next step in your career and help shape the future of high-quality supported housing, apply today.
Job Types: Full-time, Permanent
Pay: £14.00 per hour
Benefits:
- Company events
- Health & wellbeing programme
- On-site parking
- Store discount
Experience:
- Support Work: 2 years (preferred)
- Supervisory: 1 year (preferred)
Work Location: In person
