Credit Controller
Location: Runcorn, Cheshire
Salary: £28-32K per annum DOE
Contract: Fixed-Term Contract until May 2027 (with potential to become permanent)
Working Pattern: Full-time, Office-Based
The Role
We are seeking an experienced and proactive Credit Controller to join our clients finance team on a fixed-term contract until May 2027. For the right candidate, there may be an opportunity for the position to become permanent, subject to business requirements and performance.
This is an excellent opportunity for a confident individual who can quickly take ownership of the credit control function, ensuring timely collection of outstanding payments while maintaining strong customer relationships. We are looking for someone who can hit the ground running and requires minimal training, bringing previous experience in chasing payments and managing customer accounts effectively.
As part of a growing business, the successful candidate will also provide support to the wider finance team during busy periods, month-end activities, audits and holiday cover.
Key Responsibilities
- Proactively manage and maintain the sales ledger.
- Chase outstanding payments via telephone, email and written correspondence.
- Build and maintain positive relationships with customers while ensuring debts are collected promptly.
- Investigate and resolve account queries, disputes and discrepancies.
- Reconcile customer accounts and ensure records are accurate and up to date.
- Monitor aged debt reports and escalate issues where appropriate.
- Produce regular reports on outstanding debt and collection activities.
- Support cash allocation and account reconciliation processes.
- Assist the wider finance team with month-end duties, audits and ad hoc finance tasks as required.
- Ensure company credit control procedures are followed and continuously improved where possible.
Core Skills & CompetenciesNumerical & Analytical Skills
- Highly numerate with the ability to reconcile complex accounts accurately and investigate discrepancies effectively.
Communication & Relationship Management
- Excellent verbal and written communication skills.
- Able to remain polite yet firm when discussing outstanding balances.
- Capable of maintaining strong customer relationships while achieving collection targets.
Resilience & Composure
- Ability to work effectively under pressure.
- Comfortable managing difficult conversations and challenging debt recovery situations with confidence and professionalism.
Technical Proficiency
- Strong IT skills, including Microsoft Excel.
- Experience using accounting software, ideally Sage 200.
Organisation & Time Management
- Able to manage multiple accounts simultaneously.
- Strong prioritisation skills with the ability to schedule follow-ups and meet deadlines.
Adaptability & Multitasking
- Flexible approach to supporting the wider finance team during busy periods.
- Willingness to assist with month-end processes, audits and holiday cover when required.
Proactive & Accountable
- Self-motivated with the ability to work independently.
- Takes ownership of tasks and demonstrates accountability in delivering results.
Experience & QualificationsEssential
- Previous experience within Credit Control, Accounts Receivable or a similar finance role.
- Proven ability to chase payments and manage outstanding debt effectively.
- Strong communication and relationship-building skills.
- Ability to work independently with minimal supervision.
- Experience using Microsoft Excel and finance systems.
Desirable
- Experience using Sage 200.
- GCSEs (or equivalent) including Mathematics and English.
- Additional qualifications in Finance, Accounting, Business or a related field.
What's on Offer
- Salary of £28,000 per annum.
- Fixed-term contract until May 2027.
- Potential opportunity for the role to become permanent, subject to business requirements and performance.
- Opportunity to join a growing and supportive business.
- Immediate impact role with responsibility and autonomy.
- Full-time office-based position in Runcorn.
Please note: This is an office-based role, and we are looking for a candidate who can quickly become established within the credit control function and begin managing collections with minimal training.
INDWAR
Pay: £28,000.00-£32,000.00 per year
Benefits:
Work Location: In person
