Treatment Coordinator
Location: Leicester (office-based during probation, hybrid thereafter). Leicester City Centre based, so applicants must be comfortable commuting.
Shift: 9AM – 5:30PM
Salary: £26,000 – £30,000 dependent on experience
Contract: Full-time
Reporting to: Team Lead – Treatment Coordinator
About Harbor London
Harbor London is a highly bespoke, one-client-at-a-time private residential mental health and addiction service. We support individuals and families who require exceptional, personalised care delivered with complete discretion - without hospital admission.
The Role
We are looking for a Treatment Coordinator to support the delivery of personalised care packages, working closely with the Senior Treatment Coordinator and Operations team. The role focuses on scheduling, coordination, and clear communication with clinicians, clients, and partners.
This is a fast-paced role requiring strong organisation, flexibility, and attention to detail. Treatment schedules may change at short notice, and participation in an on-call rota forms part of the role.
Key Responsibilities
- Coordinate client appointments, treatment schedules, and clinician availability
- Create and maintain clear, accurate treatment schedules
- Manage room bookings, changes, and cancellations
- Arrange logistics where required, including travel and accommodation
- Act as a point of contact for clinicians, clients, and contractors
- Maintain accurate records in line with CQC and GDPR requirements
- Provide administrative support to the Senior Treatment Coordinator and Operations Manager
- Support workforce scheduling and rota enquiries
- Handle telephone and email enquiries professionally
- Contribute to team meetings and service improvement
Working Pattern
- Office-based during probation
- Hybrid working available following successful completion of probation
About You
This role would suit someone with experience in mental health, healthcare, or a busy clinical or professional environment. We also welcome applications from candidates with strong coordination or scheduling experience in other settings.
Essential Skills
- Strong IT skills (Microsoft Office and databases)
- Excellent written and verbal communication
- Highly organised with strong attention to detail
- Ability to prioritise workload in a fast-paced environment
- Professional and confident communicator
Desirable
- Scheduling or rota management experience
- Experience in healthcare, mental health, GP, dental, or similar settings
- Psychology or health-related academic background
Why Join Us?
- Work within a discreet, high-quality private mental health service
- Supportive and professional team environment
- Hybrid working after probation
- Opportunities to develop within a specialist healthcare organisation
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Work Location: Hybrid remote in Leicester LE1 1SB
