Salary: £30k - 32k per year
Reference: JOB-5502
This role is suited to someone with strong experience in safer gambling operations who is comfortable working within regulatory frameworks and supporting the performance and development of a specialist team. The position offers the opportunity to contribute directly to player protection standards while helping ensure safer gambling procedures are delivered effectively across our client brands.
Newcastle based x 4 days a week
£30,000-£32,000 DOE
Responsibilities
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Oversee daily safer gambling tickets and workflows across client brands, ensuring cases are reviewed and resolved accurately within required timelines.
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Support and guide team members in handling player interactions relating to self-exclusion, affordability checks and welfare contacts in line with approved procedures.
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Ensure self-exclusion and reactivation processes are carried out in full compliance with UK Gambling Commission requirements.
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Review and escalate complex cases or elevated risk indicators where appropriate, providing clear summaries and supporting information.
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Maintain accurate records of player interactions and case outcomes within internal systems.
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Stay up to date with safer gambling regulations and support the development of team knowledge and procedures.
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Help ensure the safer gambling function operates effectively, maintaining compliance standards and service levels across client brands.
Experience and Skills
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Previous experience in safer gambling, player protection, compliance, or customer operations is required, ideally within the iGaming sector or another regulated environment.
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A strong understanding of responsible gambling principles and UK Gambling Commission requirements is essential, with the ability to apply these in day-to-day case handling and team oversight.
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Excellent attention to detail and organisational skills are important, with the ability to manage multiple cases and support team workflows.
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Strong written communication skills are required, along with the ability to guide team members in handling sensitive player interactions professionally.
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Candidates should demonstrate a calm and professional approach when managing complex player situations, including affordability and welfare concerns.
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The role requires the ability to follow and enforce processes consistently, escalate risks appropriately, and support a strong culture of player protection within the team.
COMGREG
