Role Summary:
We are looking for a motivated and enthusiastic Customer Service Apprentice to join our dynamic team. This is an excellent opportunity to gain valuable experience while developing the skills and knowledge needed for a successful career in customer service. You will play an important role in supporting our customers, assisting with enquiries, and helping to ensure a positive customer experience. Throughout your apprenticeship, you will learn how to build strong customer relationships, provide excellent service, and contribute to the smooth and efficient operation of the department. By delivering a professional and friendly service, you will help enhance customer satisfaction, loyalty, and retention while supporting the continued success of the business.
Main Duties and Responsibilities:
- Manage day-to-day operations within the sales support department, including processing quotations, orders, and spares, and acknowledging support claims.
- Ensure customer satisfaction throughout the pre and post-sales service and support process.
- Take ownership of customer issues, collaborating with other departments to resolve problems effectively.
- Communicate any production or delivery delays to customers promptly and manage the follow-through to completion.
- Assist in capturing, developing, monitoring, and reporting on KPIs related to service delivery and customer satisfaction.
- Ensure compliance with contractual service level agreements (SLAs) where applicable and track complaints.
- Produce daily reports on sales order status, ensuring that all data is current and accurate.
- Update CRM and ERP systems to ensure data consistency, supporting the department head in creating weekly KPI reports.
- Proactively seek new potential customers through data mining, reaching out via phone and email to support the sales team in setting appointments and logging communications in the CRM.
- Complete tender responses, including suggesting alternatives and consulting with clients to increase the specification of our products.
- Attend On-line master classes and monthly 1-1 assessor tuition
Skills, Qualifications, Knowledge, and Experience Required:
- Outstanding customer service skills with a client-focused attitude.
- Enthusiastic, outgoing personality with a confident telephone manner and the ability to reach out to new clients.
- Excellent multitasking skills with the ability to handle pressure effectively.
- Self-motivated, confident, and capable of performing independently.
- Strong communication skills with the ability to coordinate work activities and make decisions.
- Ability to influence across departments to meet customer needs.
- Excellent organisation and prioritising skills.
- Experience with ERP and CRM systems is an advantage.
- English & Maths: A-C/ 4-9
Why Join Us?
At Modus we offer more than just a job—we provide a vibrant work environment nestled in a beautiful rural location with a custom built work space designed to inspire creativity and collaboration. Powered by 100% renewable electricity, our state-of-the-art factory, houses both our upholstery and joinery facilities where our teams employ a combination of digital technology and age-old hand finishing techniques to create furniture of the highest level of craft and quality. Enjoy the fresh air and scenic surroundings as you work alongside a passionate and supportive team. We believe in creating a balanced and engaging workplace, with regular social events and activities that foster a strong sense of community. If you value a great work environment and are eager to contribute to a company that prioritises both professional growth and employee well-being, we’d love to have you on board!
We welcome applications from everyone, especially individuals who are underrepresented in our industry. We understand and value the strength that diversity brings to our business and we believe in creating an inclusive environment where everyone can be heard and valued.
Pay: From £16,640.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Chard TA20 4BZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any previous office experience?
Work authorisation:
- United Kingdom (required)
Work Location: In person
