Apprentice Customer Service & Technical Support Advisor
Location: Skipton Town Centre – Free On-Site Parking
Working Hours:
09:00 – 17:00 Monday to Friday
Early Finish Every Friday
Salary:
Apprenticeship Salary (In Line With Government Apprenticeship Guidelines)
- Pension Scheme
- Structured Training & Career Development
Start Your Career With L A Comms Ltd
L A Comms Ltd are looking for an enthusiastic and motivated Apprentice Customer Service & Technical Support Advisor to join our growing team in Skipton.
This apprenticeship is designed for someone looking to build a long-term career in:
- Customer Service
- IT & Technical Support
- Telecoms & Broadband
- Business Technology Services
You do not need previous technical experience.
We are far more interested in:
- attitude
- communication skills
- confidence
- energy
- willingness to learn
- organisation
- reliability
Full training will be provided through our structured onboarding academy, side-by-side coaching, and ongoing mentoring programme.
This is a desk-based role from day one, so confidence speaking to people and strong communication skills are extremely important.
About The Role
What You’ll Learn & Support
Answering customer calls and helping resolve queries
Logging faults and support tickets accurately
Learning how broadband, telecoms, CCTV, IT and merchant services operate
Supporting customers with billing and account queries
Updating customer records and CRM systems
Learning how to diagnose technical faults and escalate issues
Supporting engineers and technical teams
Learning how to prioritise tasks in a fast-paced service environment
Taking payments and helping resolve billing queries
Developing professional communication and customer service skills
What We’re Looking For: Skills & Qualities
Friendly and confident communicator
Comfortable speaking on the phone
Positive attitude and willingness to learn
Good organisation and attention to detail
Calm under pressure
Reliable and punctual
Basic computer skills (Outlook, Word, Email, etc.)
Interest in technology and problem solving
Strong teamwork skills
Professional and approachable manner
This Role Would Suit Someone
Ideal Candidate Traits
Enjoys helping people
Wants a career rather than “just a job”
Learns quickly and asks questions
Is confident speaking to customers
Enjoys fast-paced environments
Wants progression opportunities
Is interested in technology and business
Wants to develop communication and technical skills
Apprenticeship Training & Development
Training Included
Structured onboarding academy
Ongoing coaching and mentoring
Weekly development support
Exposure to multiple technology services
Customer service and communication development
Technical systems and CRM training
Real-world business and operational experience
Clear progression pathway into Technical Support, Engineering Coordination, or Account Management
This apprenticeship is designed to support development aligned to nationally recognised Customer Service standards and professional workplace behaviours.
Working Environment & Team Culture
Friendly and supportive team
Fast-paced and energetic office
Team-focused culture
Regular social events and incentives
High standards with strong support and coaching
Positive working environment with long-term career opportunities
Employee Benefits
Early finish every Friday
Company pension
Free on-site parking
Birthday day off
Free broadband & phone services after probation
Quarterly team incentives and events
Structured progression planning
Ongoing personal development
Important Information
Full-time role based in Skipton
Apprenticeship salary follows current government apprenticeship guidelines
Full training provided
GCSE Maths & English preferred
Driving licence beneficial but not essential
Long-term career opportunity with progression
About L A Comms Ltd
L A Comms Ltd is a long-established technology provider delivering:
- Telecoms
- Broadband
- IT Support
- Merchant Services
- CCTV & Access Control
We are a close-knit, ambitious team that values:
- communication
- reliability
- teamwork
- positivity
- accountability
- willingness to learn
We are looking for someone who wants to grow with the business long term and become an important part of the team.
Job Type
Full-time Apprenticeship
Work Location:
In person – Skipton
Pay: From £8.00 per hour
Work Location: In person
