At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy — but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Spitalfields celebrates unrushed, seasonal flavours in the heart of east London. Back in 2015,Ottolenghi opened a beautiful restaurant and deli in the heart of the City of London.
What you’ll do
- Lead and manage shifts,ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus,allergen lists and collaborate closely with Back of House
- Handle guest queries,feedback,and complaints with professionalism and care.
- Ensure the venue is fully set up,maintained,and clean throughout service.
- Support with opening and closing procedures,including cashbooks
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings,manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we’re looking for
- Previous experience in a supervisory or team leader role within hospitality.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
Key skills
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year,inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well-being support through our HSF healthcare plan (covering dental,optical,physiotherapy,and more),plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus:£500 for each successful referral
- Learning & Development opportunities including management coaching,WSET wine training,Ottolenghi Chef’s Academy workshops,and access to external courses
- A warm,inclusive working culture where individuality,growth,and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos,including cooking,food,wine,and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
If you care about great food,great people,and doing things properly,we'd love to hear from you.
Work Location: In person
