Role: Part Time Customer Success Advisor Location: Marylebone & Mayfair (New Site) £12.90 Per Hour.
Hours of work: 24 hours per week - Saturday 10am - 4pm Monday to Friday between 9am till 6pm
Must be flexible to work up to 40 hours per week during periods of staff annual leave (with prior notice). Additional overtime opportunities may also be available throughout the year.
The role includes some lone trading on some days, so the ability to manage the office independently is important.
Working across 2 sites. in Marylebone and in our new Mayfair site.
Your main responsibilities will include:
- Responding to storage enquiries in a timely and professional manner and striving to convert enquiries into definite business.
- Showing customers around the building, understanding their individual requirements and advising them on the best storage solution for their needs.
- Assisting customers (both in person and on the phone) in renting our storage units and understanding our terms, prices and insurance policies.
- Inputting new customers into our computer system and managing customer accounts.
- Preparing invoices and taking payment for storage bookings, whilst maintaining accurate records.
- Providing outstanding customer service to all our storage customers throughout their stay.
- Closely supporting management in driving sales and meeting storage targets.
- Ensuring the appearance and cleanliness of the building is maintained internally and externally and opening and closing site.
- To learn all aspects of the business.
Our ideal candidate will have:
- Comfortable do a face-to-face customer service role.
- Excellent communication skills with a friendly and enthusiastic attitude along with a confident and professional telephone manner.
- Problem solving skills.
- The ability to work independently and collaboratively as part of a small team. Exceptional attention to detail and a high level of initiative.
- Good working knowledge of computers including data input
- A willingness to carry out store cleaning and maintenance tasks to a high standard.
- Previous experience in a sales role would be desirable, but not essential.
Job Type: Part-time
Salary: £12.90 per hour
Job Types: Part-time, Permanent
Pay: £12.90 per hour
Application question(s):
- Able to Work Saturdays from 10am till 4pm
- Flexible to work overtime for up to 40 hours a week with over a months prior notice?
Education:
- GCSE or equivalent (required)
Experience:
- Customer Service: 1 year (preferred)
Location:
- London, Greater London (preferred)
Work Location: In person
