- Stroud & Cotswold District (with outreach within Stroud/Cotswold district
- £26,926 pro rata
- 30 hours per week (potential to increase in future – applications for hours between 22.5 and 30 will be considered)
- 12-month fixed term (with potential extension)
This is an opportunity to join a well-established charity with an excellent reputation for delivering high-quality advice. You will be part of a collaborative team working with partner organisations to achieve positive outcomes for clients.
This role may be offered on a trainee basis for the right candidate. A structured training programme is available to develop the skills, knowledge, and experience required, with opportunities for career progression.
For an informal discussion about the role, please contact [email protected].
How to Apply
We are unable to accept CV's. To apply, please complete the application form available on our website:
www.citizensadvice-stroudandcotswold.org.uk
Completed forms should be sent to [email protected]. Applications will be reviewed on a rolling basis, and the position may close once filled.
Role Purpose
To deliver high-quality, holistic advice and support to vulnerable residents across Stroud and Cotswold districts as part of the Community Advice Projects, including Advice First Aid. The role involves working collaboratively with partner organisations and frontline services to address issues such as benefits, debt, housing, and employment.
Key Responsibilities
- Provide advice via telephone, email, face-to-face, and outreach settings (e.g. community hubs, libraries).
- Assess client needs, explore options, and support informed decision-making.
- Deliver casework support, including benefit calculations, debt assessments, and drafting correspondence.
- Negotiate with relevant third parties where appropriate.
- Support grant applications in line with relevant criteria.
- Maintain accurate case records and ensure timely follow-up with clients.
- Support the delivery of Community Partner training and outreach services.
- Ensure compliance with organisational policies, procedures, and quality standards.
- Contribute to continuous service improvement through feedback and best practice.
- Collect and record data to meet funder reporting requirements.
- Build and maintain effective relationships with local frontline teams and partners.
- Manage referrals and represent the organisation at relevant meetings where required.
- Contribute to research and campaigns by identifying emerging client issues.
- Maintain up-to-date knowledge of relevant legislation and undertake ongoing training.
- Attend meetings and use IT systems for case management and reporting.
Person Specification (Summary)
- Experience of advice work or transferable skills (training provided for suitable candidates).
- Knowledge of social welfare issues (e.g. benefits, debt, housing, employment).
- Strong communication, organisational, and IT skills.
- Ability to manage competing demands and work effectively under pressure.
- Strong person resilience able to self motivate and solve problems to achieve positive outcomes.
- Accurate record keeping and attention to detail.
- Ability to build relationships and work collaboratively.
- Commitment to equity, diversity, and inclusion.
- Ability to travel to outreach locations across the district.
- Full driving licence and access to a car.
Desirable
- Experience within Citizens Advice or similar environment.
- Knowledge of welfare benefits or debt advice.
- Experience supporting vulnerable clients.
What we offer
- ✅ 25 days annual leave + bank holidays (pro rata)
- ✅ 7.5% employer pension contribution depending on 5.5% employee contribution (after 3 months )
- ✅ Flexible and community-based working
- ✅ Ongoing training and development
- ✅ A supportive, collaborative team
- ✅ A role where your work has a visible, lasting impact
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we’re here to support you.
How to Apply
We are not able to accept CVs. To apply, please complete the application form available on our website:
www.citizensadvice-stroudandcotswold.org.uk
Completed forms should be sent to [email protected]. Applications will be reviewed on a rolling basis, and the position may close once filled.
Please note, the successful candidate may be subject to a DBS check in line with Citizens Advice policy. A criminal record will not necessarily preclude appointment.
Pay: Up to £26,926.00 per year
Work Location: Hybrid remote in Stroud GL5 2BP
