As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. This role will be mostly outdoors based.
Salary: £13.25 per hour
Contract/duration: Fixed term contract until 31-Oct-2026. We're looking for someone to help over the summer period, and through until end October
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Interview date: 17th July 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to our Visitor Experience Officer, you’ll be part of a team of 5 Welcome & Service Team Members working at Houghton Mill, near St Ives in Cambridgeshire. Working within a small team, you'll be a key part of day-to-day operations.
Houghton Mill is an historic watermill on the River Great Ouse, open for tours and self-led visits 2 - 3 days a week. The site itself is open every day, with a 7-day a week tea room, and gives access to popular walks along the river, over the meadows as well being a place for families to enjoy being near the water. .
What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Part of the welcome is about managing the traffic within the car park, to ensure visitors are parked sensibly and safely. Helping visitors with our car park machine gives a great chance to talk to them about their visit, about the site and the National Trust. There is a popular campsite too, which is operated by the National Trust; that means that you'll also be helping their guests navigate through the public car park to check in.
You’ll have the chance to be involved in different aspects of the visitor experience, site presentation, indoor welcome in the Mill and looking after our second hand bookshop, which is a key way for visitors to support the property. No two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking forWe'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/10/26)
