Job Ref: PRO1154
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 29/06/2026
Closing date: 29/07/2026
We are seeking a personable and skilled FB to join our team. As a FB operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests.
Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do:
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For:
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the FB menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
Preferred qualifications
- Prior experience in FB or hospitality
- Flexible availability, including weekends and holidays
