Customer Service Manager (Trainee/Full Training Provided)
Join a 40-Year Family Legacy | Growth Opportunities | Premium Sunday Rates
Locations: Whitehouse, Muff, Letterkenny, Castlederg, Bridgend, and Buncrana.
Are you a hospitality or retail professional looking for a change of pace? Do you take pride in providing great service and want a role with real responsibility?
At McBride Betting, we’ve been a trusted part of the local community for 40+ years. We are looking for energetic, honest, and reliable individuals to join our team. We don’t just hire staff; we hire future leaders. If you have the right attitude and a background in customer service, we will provide all the technical training you need to succeed.
Why Work With Us?
- Stability: Work for an established, family-run business with four decades of history.
- Premium Pay: We value your time. All Sunday shifts are paid at Time and a Quarter.
- Career Path: We are looking for people who want to grow. There is genuine room for advancement within the company for the right candidates.
- Full Training: No previous betting experience? No problem. We provide a comprehensive training program covering all systems and regulations.
The Role & Our Schedule
We are a 7-day-a-week business, and our busiest, most exciting times are when the big games are on. Because of this:
- Weekend Availability is Mandatory: We do not offer fixed weekends off. You must be available to work Saturdays and Sundays as part of your regular rota.
- Customer Excellence: Building rapport with regulars and assisting new customers.
- Daily Operations: Accurately scanning and entering bets into the system.
- Shop Maintenance: Ensuring the shop remains clean, tidy, and welcoming.
- Keyholding: Taking responsibility for opening and locking up the premises securely.
Requirements (Must-Haves)
To be considered for this role, you must meet the following criteria:
- Transport: A Full Driving License and access to your own car is essential, as you will be required to travel between our various shop locations.
- Experience: A proven track record in a fast-paced Hospitality or Customer Service role (Bar, Retail, Restaurant, etc.).
- Character: You must be honest, punctual, and comfortable working independently.
- Flexibility: Willingness to work a rota that includes weekends and evenings.
How to Apply
If you are a motivated professional ready to take on a key role in a local success story, we want to hear from you!
Please submit your CV via Indeed. Be sure to highlight your customer service experience and confirm your ability to travel between our shop locations.
Job Types: Full-time, Part-time, Permanent
Pay: From £13.21 per hour
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Derry BT48 8LB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have access to your own car?
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
