Gardners is one of the world's largest wholesalers of physical and digital English language books, as well as gifts and stationery.
Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.
Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.
At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.
Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. We have an exciting opportunity for the right candidates to join our Sales Support Team. We are looking for enthusiastic individuals with a passion for offering excellent customer service. The ideal candidate will be capable and comfortable handling direct customer communications, across both phone calls and email, to our varied customer base.
ABOUT THE ROLE:
Our Sales Support Team sit within our overall Sales Office, and provide support and customer service. This role is a key one that helps build trust, leading to long-term relationships with our customers, who expect excellent customer service. You will use your attention to detail and customer focus to take ownership of your work, guiding and assisting customers and achieve the best possible outcome. This is an office-based role within our Eastbourne facility. Full training will be provided. Some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required
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Processing of orders
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Running sales reports for our accounts
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Liaising with other departments in the business.
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Working to resolve any customer issues in a timely manner.
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Administrative support to the Key Accounts team.
ESSENTIAL CRITERIA:
The ideal candidate will need:
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Excellent communication skills, both verbally and written
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Confidence talking to customers on the telephone
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Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel
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Self-motivated, and keen to improve
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Excellent attention to detail
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Ability to take ownership of queries and respond within a timely manner
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Comfortable working on your own initiative, but also knows when to escalate issues.
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Flexibility and willingness to adapt where necessary to help the wider team.
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Resilience with the ability to problem solve.
Previous experience working within an office environment would be an advantage.
This role is fully office based within our site in Eastbourne. You will either need to be local, or within a reasonable commute.
