Customer Service Executive
Epsom | Hybrid Working (3 Days in the Office)
£30,000 Basic + Commission
Join a Fast-Growing SaaS Business Are you passionate about delivering exceptional customer experiences? Looking for an opportunity to build your career within a supportive and ambitious company?
Our client, a rapidly growing SaaS organisation based in Epsom, is looking for a Customer Service Executive to join their expanding team.
This is an exciting opportunity for someone early in their career who enjoys working with people, solving problems, and making a real impact on the customer journey.
The Role
As a Customer Service Executive, you'll play a key role in ensuring customers receive outstanding support throughout their experience with the platform. Acting as a trusted point of contact, you'll help clients get the most value from the service while contributing to high levels of customer satisfaction and retention.
Key responsibilities include:
- Responding to customer enquiries via phone, email, and other communication channels
- Providing ongoing support and guidance to clients
- Assisting customers with platform navigation and best practice usage
- Collaborating with internal teams to resolve customer issues efficiently
- Building strong, positive relationships with customers
- Delivering a consistently professional and high-quality service experience
- Contributing to a customer-first culture focused on excellence
About You We're looking for an enthusiastic and motivated individual who enjoys interacting with people and takes pride in providing great service.
You'll ideally have:
- Excellent communication and interpersonal skills
- A friendly, confident, and professional approach
- A genuine passion for helping customers
- Strong problem-solving abilities and a proactive mindset
- The ability to work independently while thriving in a team environment
- A willingness to learn and develop within a growing business
What's On Offer?
- £30,000 basic salary plus commission
- Hybrid working model (3 days in the office)
- Comprehensive onboarding and ongoing training
- Clear career progression opportunities
- The chance to join a successful and expanding SaaS company
- A supportive, collaborative, and energetic working environment
Benefits & Perks
- Regular team socials and company events, including summer and Christmas celebrations
- Performance-based incentives and rewards, including tech prizes and additional annual leave
- Employee recognition programmes
- A culture that genuinely invests in employee growth and development
Why Apply?
If you're looking to kick-start or develop your career within a thriving technology business, this role offers an excellent platform for success. You'll gain valuable experience, be rewarded for your contributions, and have the opportunity to grow alongside a business that is going from strength to strength.
