The Company
At AccountsIQ, part of the AIQ Group, we're on a mission to deeply understand our customers and deliver technology that enriches their lives. Alongside ExpenseIn, a leading expense management platform within the group, we provide smart, feature-rich financial management software designed for ambitious businesses that have outgrown basic starter systems or seek a simpler, more affordable alternative to complex, costly ERP solutions.
Our cloud-based accounting software transforms the finance function, making it easier for multi-entity businesses to capture, process, and report their financial data with ease and efficiency.
The Role
Reporting to the Head of Solutions and Services, the successful candidate will work with new UK and Irish customers and support partners during the implementation and onboarding stage. The Finance Implementation Specialist will be confident and will guide new customers through our easy steps to digitalise their finance function, which has a big impact on improving the daily working life of all finance staff and those who work around finance.
What you'll be doing
- Managing the onboarding and implementation of new AccountsIQ customers, guiding them from project kick-off through to go-live and handover.
- Running structured onboarding sessions to help customers understand AccountsIQ, adopt best-practice finance processes, and prepare users for successful system use.
- Understanding each customer's finance processes, business model, reporting needs, approval workflows, integrations, and current system landscape.
- Helping design and configure the customer's finance system setup, including GL structure, analysis, user roles, workflows, reporting requirements, and core finance processes.
- Supporting data migration activity by guiding customers through templates, data preparation, validation, reconciliation, testing, and final sign-off.
- Overseeing the build and configuration of customer databases, coordinating with internal data, reporting, integrations, and support teams where required.
- Project-managing each implementation by maintaining timelines, actions, risks, dependencies, status updates, and clear communication with customer stakeholders.
- Supporting customer testing and go-live readiness, ensuring key processes are validated and users are confident before launch.
- Preparing integration and reporting specifications for internal teams, ensuring customer requirements are clearly documented and deliverable.
- Capturing product feedback, recurring customer requirements, implementation challenges, and enhancement requests, sharing structured insight with the Product team.
- Providing a high-quality customer experience throughout onboarding, balancing best-practice guidance with pragmatic problem-solving.
- Completing a structured handover to the Account Management team after project completion, documenting configuration, key decisions, outstanding items, and future customer needs.
What you'll need
- 3+ years' experience in a customer-facing finance system implementation, onboarding, or consultancy role.
- Strong understanding of finance and accounting processes, including GL, AP, AR, bank reconciliation, budgeting, reporting, month-end, and consolidation.
- Experience managing customers through implementation projects, from kickoff and configuration through to testing, go-live, and handover.
- Confidence running customer workshops, onboarding sessions, training sessions, and project update calls.
- The ability to understand customer requirements and translate them into practical system setup, process guidance, reporting needs, or integration requirements.
- Strong project coordination skills, with the ability to manage timelines, actions, risks, dependencies, and customer expectations.
- Excellent communication and documentation skills, with the ability to explain finance and system concepts clearly to different audiences.
- The ability to manage multiple onboarding projects at the same time while maintaining accuracy, pace, and a high-quality customer experience.
- A proactive, pragmatic problem-solver with a genuine interest in finance technology, process improvement, and customer success.
- To be comfortable working with internal teams such as Product, Support, Integrations, Reporting, Sales, and Account Management
What's the hiring process?
- The first stage will be an initial call with Lewi from our People team to discuss your application, experience and suitability for the role. This is also a chance for you to ask any initial questions about AccountsIQ, the role and the hiring process.
- If successful, you'll then meet with the hiring manager for a more detailed interview. This conversation will explore your finance/accounting experience, customer-facing skills and how your background aligns with the role.
- The final stage will be an interview with the hiring manager and a member of our Onboarding team. This stage will include a small task or exercise, likely a short presentation, which you'll be briefed on in advance.
Why work with us?
AIQ Group is a multi-product SaaS business, bringing together ExpenseIn and AccountsIQ, and recently ranked #477 in the Financial Times FT1000 list of Europe's fastest-growing companies in 2026.
As a forward-thinking and collaborative organisation, we combine drive, energy and ambition with a supportive, down-to-earth culture that enables people to do their best work. Our TEAM values (Together, Energy, Action, and Mindset) sit at the core of how we work and grow as a business.
Following a €60M investment in 2024, it's an exciting time to join the group as we continue to scale, enhance our products, and elevate the service we provide to our customers.
Some of our perks
- 28 days annual leave + bank holidays + your birthday off
- Hybrid working from London or Dublin offices
- Working from abroad - up to 6 weeks per calendar year
- Private Health Insurance
- 5% Pension contribution
- Life Assurance - 4 x Salary
- Income Benefit
- Wellbeing initiatives
By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organisation planning, and related purposes. AccountsIQ Group's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group's use of your personal information.
