Salary Package: Up to £34,000 per annum – including Tronc
Why Join HANBAO?
At HANBAO, we’re all about great food, great drinks, and great vibes. We’ve built our reputation on bold flavours, high energy, and unforgettable guest experiences. Our people bring the brand to life — and now we’re looking for a dynamic, hands-on Manager to help lead our team and deliver excellence every day.
Perks & Benefits
- 50% off food when dining with friends
- 20% off food for friends & family
- Discounted food on shift
- Service charge / Tronc
- Pension scheme
- 28 days paid holiday
- Clear progression & career development
- Ongoing training & coaching
- A fun, inclusive, supportive workplace where you can thrive
The Role
As a Manager at HANBAO, you’ll play a key role in the smooth running and overall performance of the restaurant. You’ll lead and inspire a large team, deliver exceptional guest experiences, and support the senior management team in driving commercial success.
You set the tone on shift — for service, culture, standards, and atmosphere — while helping build a high-performing team that guests love coming back to.
Key Responsibilities
Guest Experience & Service
- Deliver an exceptional, memorable guest experience every time
- Ensure smooth, high-energy service and consistent standards
- Handle guest concerns quickly, calmly, and professionally
Team Leadership
- Lead, motivate, and coach the FOH team
- Brief teams daily on targets, service expectations, and KPIs
- Support recruitment, training, scheduling, and performance management
- Foster a positive, inclusive, growth-focused work culture
Operations & Standards
- Oversee daily operations including service, cleanliness, safety, and compliance
- Carry out opening/closing procedures and ensure business readiness
- Ensure food & drink quality, presentation, and consistency
- Coordinate with the kitchen team to maintain seamless communication
Stock, Finance & Reporting
- Manage stock levels, ordering, and waste control
- Handle payments, floats, and cashing-up procedures
- Monitor labour costs and scheduling
- Prepare or support weekly reports for senior management
- Help drive sales, profitability, and operational efficiency
Ownership
- Lead by example in attitude, professionalism, and work ethic
- Take responsibility for team performance and site success
- Promote continuous improvement and solutions-focused thinking
About You
You’re someone who thrives in a buzzing, fast-paced environment and loves delivering great hospitality. You’re confident, organised, approachable, and ready to lead from the front.
You’ll be great in this role if you have:
- Experience as a manager or supervisor in a busy restaurant or hospitality venue
- Strong leadership and communication skills
- A passion for great food, drink, and guest experience
- A commercial mindset with an eye for cost control and efficiency
- Excellent organisation and attention to detail
- The ability to remain calm and positive under pressure
- Flexible availability and a hands-on approach
- Working knowledge of food safety, health & safety, and compliance
About HANBAO
HANBAO is built on quality, consistency, creativity, and great vibes. Our menu and our team are what make us stand out — and we’re always looking for people who love hospitality as much as we do. If you’re ready to grow your career with an ambitious, exciting restaurant group, we’d love to meet you.
Job Types: Full-time, Permanent
Pay: £29,800.00-£32,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Management: 2 years (required)
- Hospitality: 4 years (preferred)
Work Location: In person
