Clinic Coordinator
Clearly Hearing Audiology Centre – London
Part-Time | Approximately 18+ hours per week
£13–£16 per hour depending on experience
Hybrid role with some on-site attendance required
Join a Growing Independent Healthcare Business
Clearly Hearing Audiology Centre is an independent audiology practice providing hearing healthcare across London. We help adults and children with hearing assessments, ear wax removal, hearing aids, tinnitus, auditory processing difficulties and hearing rehabilitation.
We are looking for a highly organised, proactive and personable Clinic Coordinator to become a central part of our team. This role is ideal for someone who enjoys working in healthcare, loves organisation, and takes pride in delivering an exceptional patient experience.
As a small independent business, every member of our team plays an important role. We are looking for someone who is willing to take ownership, solve problems, and help us continue to grow.
About the Role
The Clinic Coordinator is responsible for ensuring the smooth day-to-day running of the practice and supporting both patients and clinicians.
You will act as the first point of contact for many patients and help ensure every patient receives a professional, friendly and efficient experience from their first enquiry through to ongoing care.
This is a varied role combining patient administration, scheduling, customer service, clinic support and business administration.
Key Responsibilities
Patient Administration
- Answer telephone calls, emails and online enquiries.
- Book, amend and manage appointments across multiple clinic locations.
- Confirm appointments and send patient information.
- Manage waiting lists and fill cancellations.
- Ensure patient records are accurate and up to date.
- Process insurance authorisations and patient payments.
- Follow up outstanding documentation and forms.
Clinic Coordination
- Support clinicians with diary management and scheduling.
- Coordinate appointments across East Dulwich, Soho and domiciliary services.
- Ensure clinic rooms are appropriately stocked and prepared.
- Manage equipment servicing schedules and maintenance records.
- Support onboarding of new clinicians, students and volunteers.
Patient Experience
- Deliver excellent customer service at every stage of the patient journey.
- Respond to patient queries promptly and professionally.
- Manage patient feedback and assist with complaint resolution.
- Support patient recall and follow-up programmes.
Business Support
- Assist with reporting and administrative projects.
- Support marketing activities including newsletters, review requests and social media scheduling.
- Maintain databases and practice management systems.
- Help improve systems and processes as the business grows.
What We Are Looking ForEssential
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Confident telephone manner.
- Understanding of branding and marketing.
- Ability to manage multiple tasks and priorities.
- Strong IT skills including Microsoft Office and cloud-based systems.
- Ability to work independently and use initiative.
- Friendly, professional and compassionate approach to patients.
Desirable
- Previous experience in healthcare administration, medical reception or clinic coordination.
- Experience working with appointment booking systems or healthcare software.
- Knowledge of private healthcare or health insurance processes.
- Experience supporting multiple clinicians or locations.
- Experience with social media, newsletters or marketing administration.
The Type of Person Who Will Thrive Here
We are looking for someone who:
- Notices problems before they become problems.
- Enjoys creating order and improving processes.
- Takes ownership rather than waiting to be asked.
- Communicates professionally and confidently.
- Is compassionate towards patients while maintaining efficiency.
- Wants to grow with a developing healthcare business.
- Is comfortable working in a fast-paced environment where no two days are the same.
What We Offer
- Supportive and friendly team environment.
- Flexible working arrangements.
- Opportunity to make a meaningful difference to patients.
- Exposure to a wide range of healthcare services.
- Ongoing training and professional development.
- Opportunity to contribute ideas and help shape the future growth of the business.
How to Apply
Please submit your CV along with a short covering letter explaining:
- Why you are interested in the role.
- Your relevant experience.
- An example of a time you improved a process, solved a problem, or delivered excellent customer service.
Clearly Hearing Audiology Centre values kindness, professionalism, continuous learning and patient-centred care. We welcome applications from candidates of all backgrounds who share these values.
Pay: £13.00-£16.00 per hour
Benefits:
- Additional leave
- Canteen
- Company events
- Discounted or free food
- Flexitime
- Free fitness classes
- Health & wellbeing programme
- On-site gym
- Profit sharing
- Referral programme
- Store discount
- Transport links
- Work from home
Work Location: Hybrid remote in East Dulwich SE22 8HN
