We are looking for a Transport Operations Support Coordinator to join our busy transport team. This is a key support role within a fast-paced pallet network and general haulage operation, helping to ensure the smooth running of daily transport activities.
You will support route planning, driver communication, customer service, and general transport administration, playing an important role in maintaining service levels and operational efficiency.
Cross Country Carriers is a well-established family run business and celebrated its 45th anniversary in 2023. Contract hire, single and multi-pallet distribution which can be tailored to customer requirements, we pride ourselves on offering a friendly and professional service. All staff are fully trained and regularly win industry awards for our services in pallet collection.
Key Responsibilities
- Support daily route planning and workload allocation
- Assist planners during busy periods and absences
- Act as a point of contact for drivers and help resolve day-to-day issues
- Liaise with customers, depots, and internal teams
- Complete transport administration and update systems accurately
- Assist with driver debriefs and operational reporting
- Handle incoming calls and customer queries professionally
- Support continuous improvement across transport operations
About You
- Experience in transport, logistics, or haulage (desirable)
- Strong communication and organisational skills
- Able to work well under pressure in a fast-paced environment
- Good IT skills and attention to detail
- Positive, proactive, and team-focused attitude
Additional Information
- Flexibility required during peak operational periods
- Commitment to safe and compliant working practices
- Any other reasonable duties as required by the Transport Manager
Benefits offered by Cross Country Carriers include:
- Company Pension Scheme
- 28 days annual leave (including bank holidays), increasing with length of service
- Life assurance: 2 x annual salary (death in service benefit).
- Benefits package, up to £535 annually
- GEM Reward (Going the extra mile)
- Funding for development
- Ongoing training support
- Employee Assistance Programme
- Full induction and training
- Free company uniform provided
- Free onsite parking
- Family Fun days and social events
- Kitchen/staff facilities with free tea and coffee
This role can be an immediate start following an interview, satisfactory references and induction.
Job Types: Full-time, Permanent
Pay: £26,436.80 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
