Customer Change & Professional Services Co-ordinator – Enterprise Markets
Hybrid, 3 days per week in office in either Glasgow, London, Manchester or Newbury
A bit about us
At Gamma, we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What you’ll be doing
This customer-facing role is responsible for managing and delivering multiple customer migrations across the existing client base in support of the Customer Change Specialist function. The position is accountable for the successful delivery of telephony and data solutions, requiring a highly organised and structured approach to project execution.
In addition, the role supports Professional Services activities, including requirements gathering, solution design and scoping, shaping customer-focused Professional Services solutions, and contributing to proposal development.
What will you be doing day-to-day?
The Customer Change Co-ordinator is responsible for the successful end-to-end delivery of customer migrations across the existing customer base. The role involves proactively managing risks and escalations, ensuring any issues or project jeopardies are communicated to the appropriate teams while maintaining delivery against clearly defined deadlines.
The position also provides support to Professional Services activities where required, contributing to requirements capture, supporting solution development, and input into customer proposals.
Key tasks include but are not limited to:
- Customer engagement and communication, setting expectations, supporting the Customer Change Specialist with Internal and Customer meetings
- Creation and maintenance of migration documents such as migration trackers
- Proficient in Excel
- Undertaking migration planning activities such as process mapping, activity planning, marketing engagement
- Undertaking migration activities such as problem solving, data integrity reviews, physical migration activity
- Attending Gamma Core meetings to represent the team and to learn migration requirements
- Undertaking ad-hoc product training to enable better support or the customer experience
- Priority, risk, and escalation management
- Migration status reporting
- Supporting and underpinning the Customer Advocates
- Accurate maintenance of Gamma systems
- Following best practice guides and agreed delivery approaches
- Support ad-hoc requests where best suited to our skill set, business or product knowledge
- Supporting the creation of Professional Services (PS) quotes for customer opportunities, ensuring they are accurate, consistent, and turned around efficiently
- Attending internal meetings to capture customer PS requirements, translating these into clear inputs that can be shaped into PS proposals
What you’ll need:
- A self-starter who is organised and can plan and coordinate activity is essential.
- Ability to communicate in a medium and language appropriate to the situation is required, whether this be with the customer directly or internal stakeholders to ensure the successful deployment of customer solutions.
- Able to think outside the box and considering the wider picture at all levels.
- Possesses great problem solving and will investigate issues further
- Some project management qualifications. A base level such as APM PFQ or Prince2 Foundation would be sufficient. APM PMQ, Prince 2 Practitioner or MS Project are desirable but not essential
- Experience in experience in a customer delivery or project management environment is highly desirable
What do we offer you?
- At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
- Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career.
- We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions.
- Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
- We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
- We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
- And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
- Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
- We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
- For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.
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