Role Purpose
CBRE is seeking an exceptional Head ofWorkplace to lead and evolve the full workplace services offering for a SaintJames’ Place (client), covering their current London property portfolio. Thisis a high-impact, client-facing leadership opportunity for someone who thrivesin a premium, relationship-led environment and understands the importance ofdiscretion, service excellence, and seamless delivery in supporting advisers,clients, and colleagues.
The successful candidate will bringstrategic leadership, commercial awareness, and a passion for creatingexceptional workplace experiences within a highly professional and regulatedsetting. The role offers the opportunity to shape culture, elevate servicestandards, build trusted relationships with senior client stakeholders, anddeputise for the National Account Manager where required. Key Responsibilities Workplace & Service Leadership
- Provide strategic leadership across thefull workplace services portfolio, including Front of House, hospitality,events, and associated support services
- Shape and deliver a workplace services strategy that reflects the standards,pace, and expectations of a high-performing wealth management environment
- Act as the senior escalation point for service excellence, operationalperformance, and issue resolution, ensuring a consistently polished andprofessional experience People Leadership & Culture
- Lead and develop a high-performing,established team
- Embed a culture of accountability, engagement, and service excellence
- Drive talent development, succession planning, and performance management
- Deputise for the National Account Manager where necessary, ensuringcontinuity of leadership and client engagement Employee Experience & Innovation
- Drive continuous improvement initiativesfocused on colleague, client, and visitor experience across the full workplaceenvironment
- Use feedback, insight, and service data to enhance delivery, introduceinnovation, and support a high-touch workplace experience
- Build and maintain strong relationships with senior client stakeholders toshape and influence the workplace experience agenda Vendor & Contract Management
- Lead vendor, supplier, and contractormanagement, ensuring robust oversight and performance against SLAs andcontractual obligations
- Drive contract reviews, governance, compliance, and renewals in partnershipwith relevant stakeholders
- Ensure value for money, service optimisation, and effective risk managementacross all third-party service partners Performance Monitoring & Quality Improvement
- Implement KPIs, performance dashboards,and quality assurance frameworks
- Monitor trends and drive corrective actions where required
- Ensure consistent delivery against CBRE and client standards Financial & Budget Management
- Manage workplace budgets and financialforecasting
- Control costs while maintaining premium service standards Health, Safety & Compliance
- Ensure compliance with health, safety,and regulatory requirements across workplace services
- Lead audits, inspections, and risk management activities with a strong focuson governance, control, and operational resilience
- Promote a proactive culture of compliance and accountability appropriate to aregulated wealth management environment About You
- Proven senior leadership experience inworkplace services, hospitality, customer experience, or integrated facilitieswithin financial or similarly high-touch corporate environments
- A strong strategic mindset with experience delivering service excellence,cultural change, and continuous improvement across complex operations
- Commercial acumen with budget, vendor, and contractor management expertise
- Excellent communication and relationship-building skills, with thecredibility to influence senior client stakeholders and represent CBRE withconfidence
- An understanding of the importance of discretion, governance, and highstandards within wealth management or other regulated environments
- Experience operating in a deputy or stand-in leadership capacity within aclient-facing account structure is advantageous
