WANTED
Hotel Receptionist
at Walker&Williams
Who we are...?
Walker & Williams is a small, independent, and family-owned and run business, established to offer all the comforts and facilities that come with staying in a 1st class apartment with the services of a luxury boutique hotel. Our mission is to WOW our guests, supersede expectations, and to offer this experience at a competitive price. Our apart hotels are relatively small including No.10 Preston & Winckley Stays, allowing us to provide a more personal and tailored experience.
The job role...
We're looking for a reliable person as this is a key position within the hotel as reception is the first point of call for every guest. We will be looking at the successful candidate to have the following attributes:
- Previous Front Office experience in Reception
- Excellent customer service skills
- Excellent telephone manner
- Excellent Sales techniques
- Excellent attention to detail
- Rezlynx/Guestline experience desirable but not necessary as full training will be provided
Job Description...
- Welcoming and directing guests in person, via email, and over the telephone.
- Checking guests in and out of the hotel with the use of a property management system
- Processing charges and payments
- To work as a team with the rest of the department and throughout the hotel
- Processing reservations and sending detailed confirmations
- Checking the day-to-day arrivals to make sure those bookings are correct
- Responding to emails
- Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis.
- Checking apartments before guests arrive.
- Housekeeping duties when needed.
Shift patterns vary from 08:00 - 18:00, 15:00-22:00, 08:00 16:00. Hours to be discussed at the interview.
Job Types: Full-time, Part-time, Permanent
Pay: £12.71 per hour
Ability to commute/relocate:
- Preston PR1 8BQ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Can you work weekends, evenings and public holidays?
Work Location: In person
