This role will be integral to improving the efficiency and flow for patients on cancer pathways. The post holder will work closely with Cancer Services staff, clinicians, managers and booking staff in order to identify and resolve delays in the pathway.
They will be responsible for closely managing the patient tracking list (PTL), escalating operational issues and maximising available capacity by providing feedback to both clinical and non-clinical staff working towards achievement of the 28 day faster diagnosis, 31 day decision to treat to treatment, and 62 day referral to treatment standards.
The role will support patients or their carers/family, having regular telephone contact with them in order to provide equitable access to care for all our patients.
Track and help expedite appointments, diagnostic investigations and results, clinical correspondence and actions/decisions, and all other relevant cancer pathway activities for patients.
To support patients identified as encountering difficulties accessing healthcare, providing practical support, resolving issues which prohibit them from accessing their care in a timely manner.
To be knowledgeable on all cancer waiting times standards and enable the implementation of timed pathways.
To be a point of contact for patients/carers, providing support and information, exercising judgement on the appropriate action to take to ensure the patient concern is resolved.
Work closely with MDT coordinators and Navigators, providing cross-cover where appropriate.
Update the Cancer Register and Cancer 360 where cancer PTL information is held and reviewed.
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath , explore our RUH staff benefits , and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research .
Please see the attached job description for further details and main duties and responsibilities of the role.
