A full-time and permanent role
Flexible on location, but the successful candidate must be willing to travel to our Support Centre in Kearsley - M26 1GG, as well as ad hoc practice visits as per role requirements
The Operational Lead will play a key role in delivering mydentist’s strategy by working with field teams to deliver budget targets and ensure change initiatives deliver sustainable and measurable improvements in operational performance, patient experience, and colleague engagement
Whilst based in the Support Centre, you will benefit from free onsite parking, and Kearsley train station is just a short walk away
With an on-site mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we’re always there for one another.
Your future, your benefits
Holidays rising to 30 days per year with service (plus bank holidays)
Annual Support Centre bonus scheme
Annual car allowance
Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions
Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year
Recognition schemes, including Support Centre Heroes and service awards
Your future, your role
As an Operational Lead, you’ll be:
Leading a small project team, including the line management of a senior project manager and an integration manager
Leading multidisciplinary teams to drive the performance of key practices across the mydentist estate
Providing regular updates to the Exec and Senior leadership team, including risks and opportunities and progress against budget and key KPIs
Working collaboratively with Practice Managers, Area managers, Directors and Central teams to embed new ways of working
Supporting continuous improvement by identifying opportunities to improve efficiency, quality, and patient outcomes
Providing operational insight and challenging to ensure transformation initiatives are practical and scalable
Leading the operational implementation of transformation initiatives across practices and support functions
Acting as the bridge between strategy, transformation design, and day-to-day operational delivery
Supporting the planning, execution, and tracking of transformation programmes to ensure benefits are realised
Identifying operational risks, dependencies, and barriers to change, and proactively managing them
Completing business cases where investment (CAPEX or OPEX) is required for a new service/product
You will have:
Proven experience in an operational leadership role, ideally within healthcare, dental, retail, or a multi-site environment
Experience supporting or delivering large-scale change or transformation initiatives
Strong understanding of operational processes and performance management
Excellent stakeholder management and communication skills
Ability to balance strategic thinking with hands-on delivery
Strong problem-solving and analytical skills
Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.
Click to apply now!
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