Job Advert
Are you passionate about delivering magic guest service?
This is something that all employees at John West House - Maidenhead have in common. It is their dedication to creating a home away from home to ensure that residents enjoy their stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Receptionist to join John West House - Maidenhead
As a receptionist, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
Key Responsibilities
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Deliver a warm, professional welcome to all residents and visitors.
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Maintain a visible presence in public areas to ensure safety and security, including regular patrols.
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Monitor and adjust heating, lighting to maintain residents comfort.
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Coordinate with Housekeeping and other departments to ensure rooms are ready on time.
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Ensure public areas, staff areas, and storerooms are clean and well presented.
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Handle resident queries, requests, and complaints promptly and courteously.
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Accurately record all issues, requests, and feedback in the daily handover log.
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Follow handover procedures and ensure outstanding actions are completed.
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Manage lost property in line with property procedures.
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Complete routine cleaning and presentation checks across bedrooms and public areas.
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Carry out basic maintenance tasks and health & safety checks, escalating issues as required.
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Perform daily condition checks of rooms and public areas and report defects.
Resident Experience
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Acknowledge all residents appropriately and use names where known.
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Take responsibility for resolving resident queries.
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Always maintain a positive and helpful attitude.
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Respect the resident’s presence when interacting with other colleagues.
Compliance & Security
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Report and communicate maintenance issues promptly using the correct channels and trackers.
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Safeguard resident belongings, ensuring lost property is securely handled and logged.
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Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials.
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Adhere to fire safety and evacuation procedures.
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Identify, address, and escalate any unsafe or inappropriate behaviour by residents or staff.
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Ensure all data is handled in line with GDPR and company policies.
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
