Service Advisor – Commercial Vehicle Dealership
Bicester
£28,000 – £34,000 + bonus
Full-time | 44.5 hours per week | 1 in 3 Saturday mornings
About the Role
We are recruiting for an experienced Service Advisor to join a busy commercial vehicle dealership representing a leading brand.
You will be the key link between customers and the workshop, ensuring a smooth, efficient and professional service experience from booking through to completion.
This is a great opportunity to join a family-run business offering strong training, support and career development.
Key Responsibilities
- Act as the main contact between customers and workshop
- Manage bookings, scheduling and customer updates
- Prepare job cards and capture accurate customer requirements
- Provide progress updates and handle queries
- Authorise and process repairs (retail, fleet, warranty)
- Raise invoices and manage job costing
- Promote additional workshop services
- Maintain accurate service records and compliance standards
Working Hours
Rotating shifts (44.5 hours per week):
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- (All include 30-minute unpaid break)Plus 1 in 3 Saturday mornings (08:00 – 12:00)
- About You
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Able to work in a fast-paced environment
- Confident using systems and managing workload
- Automotive / HGV / commercial vehicle experience desirable
What’s on Offer
- £28,000 – £34,000 salary + bonus (OTE £36,000)
- Manufacturer training & career development
- 30 days holiday incl. bank holidays
- Pension scheme
- Free annual MOT
- Referral bonus scheme
- Cycle to work & EV salary sacrifice scheme
- Supportive family-run business environment
- On-site parking
If you are a motivated individual with a passion for career development, we encourage you to apply for this exciting Parts Advisor opportunity.
INDWAS
Pay: £28,000.00-£34,000.00 per year
Work Location: In person
