Front of House and Property Services Assistant - Residential
About this role
Greet, welcome and assist all visitors to our building warmly and positively
Ensure the smooth and efficient operation of the reception area and foyer
Work positively and proactively with the team and take pride in ensuring a warm, professional and
friendly service to all incoming and outgoing tenants, visitors and contractors in all respects.
What you do
You strive to achieve excellence in day-to-day inventory processes for our apartments and
reception services for their buildings and contribute to a positive customer experience for tenants
and visitors, whilst building good working relationships with staff and residents and helping to
ensure the smooth running of the building.
Reception
This role reports to the Property Manager and you are responsible for:
· Greet visitors to the building and direct them as appropriate
· Log visitors and contractors into and out of the building, providing visitors passes as required
· Ensure the foyer is always clean and well presented
· Handle and store incoming parcels and tracking accordingly
· Handle incoming deliveries and notifying relevant members of the team
· Liaise positively with security staff updating them with any potential issues or concerns
· Provide assistance to the property team to:
- book cleaners for apartment turnarounds
- attend to residents’ queries
- log residents’ utility readings (electric, water and council tax) and communicate with utility
companies
- communicate access requirements to residents to facilitate completion of maintenance.
· Provide support to other sites in the Midlands area with new builds and during busy periods
· Maintain effective records and complete administrative tasks as required including the Active
Building portal and Make Ready board
· Provide regular updates to the Property Manager as required.
· Conduct viewings of properties to assist the lettings team
You have:
· Achieve excellence in reception services for our building and contribute to and contribute to
positive customer experience for tenants and visitors
· Build good working relationships with staff and residents and help to ensure the smooth
running of the building
· Work patiently, positively and proactively to minimise complaints.
Essential
· GCSE English and Maths or equivalent
· One year of experience working in a front of house or front desk reception role
· Proficiency in Office software for emails and data entry
· Understanding excellence in customer service
· Knowledge of basic stock control and ordering
· Basic Health & Safety matters
· Understanding how utilities/council tax work
· Listens and communicates well with colleagues, visitors and tenants
· Good organisation skills to ensure all daily tasks are completed
· Use own initiative to identify and prioritise tasks (knows what urgent v very is important)
· Works quickly and efficiently
· Handles challenging customers calmly and helpfully
· Remains focussed under pressure
· Loves to meet and greet
· Cheerful, friendly, helpful and polite
· Reliable and hardworking
· Always looking for things to do
· Flexible with a positive can-do attitude
· Able to work alone for periods and help out the team in busy periods
· Takes pride in their work and the service they provide.
Desirable
· Customer Service skills training
· First aid qualification
· Fire Warden
· Reception experience in residential buildings
· Word, Excel, ability to pick-up in-house systems
37.5 or 40 hours per week
Monday - Friday
Options for working hours include starting at 8:30am and finishing at either 5pm or 5:30pm
With a one-hour lunch break
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
