Overview
We are seeking an experienced and dynamic Hospitality Manager to oversee daily operations within our coffee shop. The ideal candidate will possess strong leadership skills, extensive knowledge speciality coffee services, and a passion for delivering exceptional customer experiences. This role offers an exciting opportunity to manage a diverse team, ensure food safety standards are maintained, and contribute to the overall success of our venue. Previous restaurant, hotel, or culinary experience is highly desirable.
Duties
- Lead and supervise the hospitality team, including serving staff, kitchen personnel, and baristas, ensuring high standards of service and professionalism.
- Oversee food preparation and cooking processes to guarantee quality and consistency in all offerings.
- Manage food safety protocols, ensuring compliance with health regulations and food production standards.
- Coordinate daily operations such as reservations, event planning, and customer service to optimise guest satisfaction.
- Supervise staff scheduling, training programmes, and performance evaluations to foster a motivated team environment.
- Monitor stock levels, place orders for supplies, and manage inventory efficiently.
- Ensure cleanliness and organisation of the kitchen and service areas in accordance with safety standards.
- Develop menus in collaboration with culinary staff, incorporating innovative dishes that meet customer preferences.
- Handle guest complaints or concerns promptly to maintain a positive reputation for the establishment.
- Promote a welcoming atmosphere that reflects our commitment to hospitality excellence.
Qualifications
- Proven supervising experience within a restaurant or hospitality setting.
- 2 years barista experience
- Strong team management skills with the ability to motivate staff effectively.
- Extensive knowledge of food preparation, cooking techniques, and food safety regulations.
- Previous experience in restaurant or hotel environments is preferred.
- Familiarity with food production processes and kitchen operations.
- Excellent organisational skills with the ability to manage multiple priorities efficiently.
- Leadership qualities combined with a customer-focused approach.
- Relevant culinary or hospitality qualifications are advantageous but not essential. This position is paid and offers an engaging environment for those passionate about delivering outstanding hospitality services while leading a dedicated team towards excellence.
Job Types: Full-time, Permanent
Pay: Up to £15.00 per hour
Experience:
- Barista: 1 year (required)
Work Location: In person
