About the Role:
HC Pro Healthcare Services, we bring that same commitment into every patient interaction. We support healthcare teams, clinics, and service providers with reliable patient coordination, administrative support, and customer focused healthcare operations.
We are looking for a Senior Patient Services Manager who can take ownership of the patient experience from first contact through ongoing care support. You are not just managing a front desk or call queue. You are leading the systems, people, and standards that help patients feel informed, supported, and respected.
You will guide a team of patient service coordinators and administrative staff, improve daily workflows, and work closely with clinical and operations teams to make sure patients receive smooth, timely, and professional service.
Why Work With Us?
The Environment: Our Portsmouth location offers a professional and supportive workplace with a strong focus on teamwork, communication, and service quality.
Patient First Culture: We believe every call, appointment, and follow up matters. You will help shape a service culture where patients are treated with care, patience, and respect.
Operational Impact: This is a hands on leadership role where your decisions directly improve patient satisfaction, appointment flow, and team performance.
Career Growth: You will have the opportunity to develop leadership skills, improve healthcare service processes, and contribute to a growing healthcare support operation.
Key Responsibilities:
Patient Services Leadership: Lead the daily operations of the patient services team, ensuring high standards of communication, professionalism, and service delivery.
Team Management: Supervise, coach, and support patient service coordinators, reception staff, and administrative team members to improve performance and confidence.
Patient Experience: Monitor patient feedback, identify service gaps, and implement improvements that create a smoother and more positive experience.
Appointment and Workflow Oversight: Ensure patient bookings, referrals, follow ups, records, and administrative processes are handled accurately and on time.
Cross Team Coordination: Work closely with clinical teams, operations, billing, and administration to resolve patient concerns and keep services running efficiently.
Quality and Compliance: Maintain accurate records, support confidentiality standards, and ensure team procedures follow healthcare service requirements.
Performance Reporting: Track service levels, call handling, appointment activity, patient concerns, and team productivity to support continuous improvement.
What We Are Looking For:
Experience: Previous experience in patient services, healthcare administration, clinic operations, customer service management, or a similar healthcare support role.
Leadership: Experience supervising or mentoring a team, handling escalations, and improving service standards.
Healthcare Knowledge: Understanding of patient coordination, appointment management, confidentiality, and professional healthcare communication.
Communication Skills: Strong verbal and written communication skills with the ability to support patients, staff, and internal teams clearly and professionally.
Problem Solving: Able to manage pressure, resolve concerns calmly, and make practical decisions in a busy healthcare environment.
Mindset: You are organised, patient focused, and proactive. You know how to balance service quality, team support, and operational efficiency.
Pay: £40,300.00-£50,000.00 per year
Work Location: In person
