Homeownership Officer - 12 month FTC - £43,000 per annum - Hybrid (2 office days per week)
Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow?
As a Home Ownership Officer, you will be responsible for managing and delivering a well-rounded service to our portfolio of Homeowners across Southeast London.
You’ll have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.
You’ll be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advice our customers.
You’ll be adaptable to deal with changing priorities and pressures and you’ll have excellent time management skills to ensure that multiple deadlines are always met.
The role:
Manage a patch of homeowner accounts and to provide high quality service to customers.
Issue clear and compliant S20 notices.
Deal with Estimate and Actual service charges and major works enquiries.
Responsible for dealing with solicitor enquiries, lease extensions, Alterations request, Right to Acquire and Right to Buy.
Be the champion for the customer
Manage our third-party relationships (Managing Agents)
You:
The postholder will have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.
You will have a minimum of three years’ experience working in a customer facing leasehold role, with a solid understanding of leases and responsibilities.
Section 20 experience is a must.
You will be able to demonstrate working knowledge of the relevant legislation specifically around service charges, Right to Buy/Right to Acquire legislation and statutory consultation and able to use it to support and advise our customers.
Demonstrate the ability to be solution-focused, taking responsibility and action to promote great customer service, with a ‘Can Do’ attitude.
You will be adaptable to deal with changing priorities and pressures and you will have excellent time management skills to ensure that multiple deadlines are always met.
Demonstrate the ability to work on own initiative without supervision and as part of a team.
Closing Date: 5th July 2026 at 11:55pm
Shortlisting: 6th July 2026
Interviews: Week commencing 13th July 2026
Please note we are unable to offer sponsorship for a Visa, so any successful candidate must already have valid Right to Work in the United Kingdom.
