Technical Support & Quality Coordinator – Solar PV & Batteries
Job Description
· Review installation evidence (photos, commissioning data, job documentation) to confirm systems are installed safely and correctly
· Verify compliance with internal standards, MCS requirements and electrical regulations
· Ensure Point of Work Risk Assessments and required documentation are completed during works and prior to sign-off
· Identify and reject installs where quality, safety or documentation does not meet required standards
· Work closely with installation teams to resolve defects and ensure corrective actions are completed as quickly and safely as possible
· Maintain clear records of sign-off decisions and reasons for rejections
· Take ownership of escalated support tickets involving technical faults, system performance or install concerns
· Diagnose and resolve issues across inverters, batteries, monitoring platforms and electrical setups
· Provide clear, accurate technical guidance to customers and internal teams over the phone and by email
· Liaise with manufacturers, installers and third parties where required
· Drive tickets to resolution, ensuring clear updates and next steps are communicated and completed
· Provide technical input and investigation support to the complaints team where required
· Assist in identifying root causes of issues raised through complaints
Skills & Experience
· Strong technical knowledge of solar PV systems, including hybrid inverters and battery storage
· Experience troubleshooting faults within domestic solar PV systems
· Understanding of UK installation standards and compliance requirements
· Experience handling escalated customer issues or technical cases
· High attention to detail
· Ability to make confident decisions on ‘accept/reject’ installation criteria
· Experience working with Sunsynk or similar hybrid systems (desirable)
· Knowledge of G98/G99 processes and commissioning requirements (desirable)
· Previous experience in a sign-off, QA, or technical audit role (desirable)
· Familiarity with support platforms such as Freshdesk, Zendesk, or HubSpot (desirable)t
This role offers an opportunity to contribute significantly to maintaining high standards of quality while developing your technical expertise within a supportive organisation.
Pay: From £35,000.00 per year
Work Location: In person
