Salary: Up to £52,743
Location: Home based (Midlands)
Basis: Fixed term until 31st March 2027, Full-Time
Do you have experience leading teams to make a real difference?
We are looking for an Income Locality Manager to join us to shape and drive our income management strategy. The Income Locality Manager will lead on transformational change initiatives and provide data-led insights that have a positive impact on the future of our income service.
Why join us as Income Locality Manager?
You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing.
You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering an effective income service.
What could you be doing?
As Income Locality Manager, you will lead the delivery and continuous improvement of our income management service. Working closely with the Head of Service and fellow Income Locality Managers, you will help shape the strategic approach to income collection, ensuring the service remains effective and responsive to changing government policies, welfare reforms and cost of living challenges.
You will lead, high-performing teams, creating a culture of accountability and continuous improvement. By implementing a clear and consistent income performance framework, you will drive officer performance, strengthen arrears management and improve customer outcomes. You will also identify coaching and development opportunities, ensuring colleagues have the skills and support needed to succeed.
Using data, audits and performance insights, you will ensure rent accounts are managed effectively and in line with policy and procedure. You will develop meaningful performance measures and reporting processes, using findings to identify trends, improve compliance and enhance service delivery.
This is a home-based role; however, travel will be required to our offices based in Worcester and Birmingham. The role is on fixed term contract until 31st March 2027.
What are some things we need from you?
- Experience of leading a team of people, ideally gained within an Income related environment.
- Experience of introducing new or improved services.
- The ability to manage and deliver successful performance indicators.
- A commitment to customer involvement.
- Proficient in Excel and other Microsoft applications, with the ability to generate meaningful data insights that support informed decision-making.
- Strong influencing and negotiation skills will be essential as you work collaboratively across teams and with external partners to achieve positive outcomes for both customers and the business.
- It is essential you have a driving licence and access to own vehicle with business use.
- This role also requires completion of a basic DBS.
What are some of our great benefits?
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cash back
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities
If you would like any further information on the role or would like to arrange an informal chat, please feel free to contact [email protected]
