Role: Customer Service Advisor - Prestige
Salary: £25,901
Location: Oldbury
Workstyle: Office based
Contract: Permanent Full-time
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays 09:00 – 13:00
Who are the Prestige team?
Our Prestige Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
What will I be doing?
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What We’re Looking For:
- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded
Why Choose The AA?
- Better work life balance. Family friendly shift pattern with plenty of notice if we need to change your hours
- Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops, experiences and food
- Great employee pension schemes
- Physio, Dental and eye test benefits
- Mental health assistance
Plus additional benefits to reward longer service!
After 6 months:
- Technology and Appliance Vouchers
- Cycle to Work scheme
- Gym Membership
- Please note: This position may be closed early in the event of a high volume of applications
