The postholder manages and develops a team of five specialist leads covering resident engagement, housing strategy and partnerships, communications, regulatory assurance, and housing policy and projects. Through strong leadership, the Housing Assurance and Engagement Manager ensures that each area contributes effectively to a cohesive and forward‑looking approach to assurance, compliance and resident involvement across Housing.
A key focus of the role is providing strategic oversight for the development and implementation of housing policies, projects, engagement strategies and communications activity. This includes championing innovation, embedding service improvement and maintaining alignment with the council’s broader strategic priorities and regulatory expectations. The role leads on initiatives designed to strengthen governance, transparency and accountability, ensuring that residents’ voices shape service development and that the council continues to operate in a robust, compliant and resident‑centred manner.
Working collaboratively with Housing services, wider council departments, elected members, statutory partners and the voluntary and community sector, the Housing Assurance and Engagement Manager plays an essential role in supporting a culture of continuous improvement and ensuring that Harrow’s housing services remain responsive, trusted and compliant.
