A client of ours in the Colchester area are recruiting a Customer Service Advisor to join their team. This is a full-time temporary to permanent position working Monday to Friday, 8:00am - 5:00pm (40 hours per week) and paying up to £13.62 per hour.
Your key duties in this Customer Service Advisor role will include but are not limited to:
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Providing excellent customer service and handling customer queries professionally
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Accurately entering and transferring data between internal systems
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Reviewing and checking customer information to ensure accuracy and compliance
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Processing customer payments and handling sensitive information in line with GDPR regulations
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Liaising with customers via telephone and email to resolve issues and provide updates
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Maintaining accurate records and ensuring all documentation is processed correctly
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Working towards individual and team KPI targets
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Supporting the wider team with general administrative duties as required
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Managing a wide variety of customer interactions, including more challenging conversations, in a calm, professional and resilient manner
Skills and Experience required to be considered for this role:
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Previous experience in a customer service and/or administration role
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Strong customer service skills with the ability to build rapport and provide a positive customer experience
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Experience with data entry and maintaining accurate records
- Confident communicator with a professional telephone manner
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Ability to handle challenging customer interactions with patience, resilience and professionalism
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Friendly and approachable personality with a genuine enjoyment of working as part of a team
If you feel like you meet the above criteria and would like to be considered for this Customer Service Advisor position please apply with your CV. #accountsjobs
