Clearground are an established and experienced Facilities Maintenance Company, servicing clients throughout the UK. We are recruiting for an additional member to work within our service team. This varied role will suit someone who is highly organised, enjoys working in a busy environment, ambitious and is quick to learn.
You will be proficient in excel, and have experience of job management systems and be comfortable speaking with clients, subcontractors and team members on the telephone and face to face.
Your verbal and written style will be professional at all times and you will have excellent organisational skills.
Have you supported an FM/Maintenance team previously? This is an opportunity to join an already high performing and established facilities maintenance company within a high growth strategy in the provision of commercial and industrial cleaning.
We are continuing to expand over the next 12-24 months, to which you will be an integral part. As part of the Service Team you will work closely with the senior Co-ordinator and be part of the existing service team covering all aspects of our services. We are a close knit team, who work to support each other providing cross service assistance to other departments during busy periods and therefore a proactive, can-do flexible attitude is essential.
We are seeking a dedicated and detail-oriented Service Coordinator to join our team. The ideal candidate will play a crucial role in the providing an excellent customer service to our external client whilst providing support to the service team. This position requires strong organisational abilities, excellent communication skills, and proficiency in various software applications to effectively manage digital records and all relevant documentation.
Essential Experience:
Knowledge of web based client management systems
Minimum 2 years of Customer service
Good working knowledge of Microsoft packages and outlook
Preferred Experience:
1 years experience working in a facilities maintenance department
Prerequisite
DBS check will be carried out
Responsibilities:
- Providing support to the Service Department
- Monitoring the progress of jobs and escalate any issues to the Senior Co-ordinator
- Liaise with sub-contractors throughout scheduled works to completion and ensuring timely return of paperwork
- Keeping the CRM system up to date with notes and all supporting documents
- Logging information and data in an efficient and accurate matter onto various record systems
- Communicating effectively by telephone and email with contractors, suppliers,
- Face to face communication with in-house departments
Regular Tasks
- Being the first point of contact for a major client.
- Facilitating payments and incoming orders for supplies and services.
- Ordering of general work materials, consumables and personnel protective equipment.
- Issuing of purchase order numbers to suppliers and sub-contractors.
- Responsibility of hiring/off hiring vehicles, tools and equipment from hire companies.
- Updating client portals
- Management of parking apps
- Weekly and Monthly cost reports
The Rewards:
You will be part of a caring team, within a supportive culture. We will invest in you and get the best out of you.
Benefits: 22 days holiday increasing with service, plus bank holidays;
healthcare package; auto enrolment pension scheme; *
Friendly working environment & Ongoing training and career progression.
Other Information: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Company Pension 5% employer contribution
* after a successful probationary period
Job Type: Permanent
Pay: £26,227.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Private medical insurance
Experience:
- Customer relationship management: 2 years (required)
Language:
Work Location: In person
