JOB SUMMARY
The Senior Catering Assistant supports the delivery of high-quality food and beverage services at the heritage railway, ensuring a welcoming and efficient experience for all visitors. Working under the direction of the Catering Manager, the role involves food preparation, customer service, cleaning, and assisting with the day-to-day running of catering outlets, on train catering and preparation for special events.
DIMENSIONS
· Reports to: Catering Manager
· Budget responsibility: Reacting to labour costs in line with the needs of the business
· Decision-making: Routine operational decisions within clearly defined guidelines
· Reporting frequency: Day-to-day reporting to the Catering Manager or nominated supervisor.
KEY AREAS OF RESPONSIBILITY
· Customer Service: Provide friendly, efficient, and professional service to all visitors.
· Food Preparation: Preparing and delivering the food offering, following health, and hygiene procedures
· Cleaning & Hygiene: Follow correct hygiene and cleaning procedures to ensure high standards of cleanliness in all catering, serving and seating areas.
· Stock & Supplies: Assist the catering manager to ensure appropriate storage of food and catering supplies, stock rotation, restocking and monitoring stock levels, reporting any shortages.
· Teamwork: Maintain a professional working relationship with staff and volunteers to support smooth catering operations.
· Health & Safety: Follow all relevant food hygiene, health and safety, and allergen procedures and undertake all mandatory training.
· Other Duties: Assist the catering manager with administrative tasks such as stocktaking, record keeping and procurement as required.
Experience:
Experience in a customer-facing role, ideally in catering, hospitality, or retail.
Experience in a commercial kitchen.
Type of knowledge areas:
Basic food hygiene awareness - Level 2 Food Hygiene Certificate (or willingness to obtain within 3 months of starting work)
Skills:
Ability to work as part of a team in a busy environment.
Friendly and professional attitude toward customers
Good communication skills
Personal qualities:
Approachable demeanor and positive attitude
Flexible and adaptable to changing priorities.
Reliable and conscientious.
Other factors:
Willingness to undertake cleaning and manual tasks.
Flexibility to work weekends, holidays, and occasional evenings.
Driving license, as occasional work may be required be at County School tearoom.
Pay: £13.39-£14.16 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Transport links
Work Location: In person
