As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale.
As a Platform Support specialist, you will Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox. Your responsibilities will include but are not limited to:
- Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.
- Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure.
- Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards.
- Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully.
- Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability.
- Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience.
- Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly.
The candidate will have outstanding organisation skills, and be able to prioritise effective and meet tight deadlines. As well as this you will be an excellent communicator and be able to engage with both brokers and colleagues.
You must be educated to a minimum of A-level standard, with a view to studying towards CII certification.
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.
Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.
At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.
CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
