About Kaleidoscope
Since 1968, Kaleidoscope has aimed to create a culture and environment where people feel valued and the people accessing our services are inspired to reach their own goals
We seek to tackle the stigma that people with drug, alcohol and mental health issues face. We do this through direct campaigning and lobbying for better government policies that support, not punish our community. To deliver a successful service we recognise:
- That the people accessing our services have skills and experiences that bring about change for themselves, their peers and their communities.
- That developing and investing in our people builds compassionate and pioneering teams.
- That if we create the right places, stability and creativity thrive.
About Birchwood
At Birchwood @ Kaleidoscope House, we provide a safe and welcoming space for people seeking help with addiction and trauma recovery. Our 25-bed residential treatment facility in the heart of the Wirral is designed to offer comfort, support, and guidance every step of the way.
Our dedicated team works closely with each person, using a holistic approach to restore mental, emotional, and physical well-being. We’re here to empower people to move forward on their journey toward a brighter future.
Role Summary
The Detox Practitioner (Support Worker) provides high-quality, person-centred support within a clinical detoxification unit, working alongside multidisciplinary staff to support individuals undergoing medically supervised withdrawal from drugs and/or alcohol. The role involves monitoring individuals’ physical and emotional wellbeing, assisting in the implementation of care and recovery plans and promptly escalating any concerns to clinical staff and the senior leadership team. The post holder offers practical and emotional support, promotes engagement with treatment and helps maintain a safe, structured, and therapeutic environment. Responsibilities also include accurate record-keeping, adherence to safeguarding procedures and clinical protocols and supporting harm reduction and recovery-focused approaches to enable people to stabilise and begin their recovery journey.
Key Responsibilities
Admissions & Care Coordination
- Lead and coordinate admissions, including welcoming and orientation, completion of documentation, and initial risk assessments and care planning.
- Liaise with internal teams, referrers, social workers, and external agencies to ensure safe and effective admission pathways.
- Ensure all documentation is accurate, compliant, and completed within required timeframes.
- Act as a key point of contact for professionals involved in an individual’s care and treatment.
Clinical Monitoring & Safety
- Undertake and accurately record clinical observations (e.g. CIWA, SOWS, and physical health monitoring).
- Monitor withdrawal symptoms and promptly escalate concerns to clinical colleagues.
- Support safe medication processes alongside clinical colleagues, within role competency.
- Identify deterioration, risk, or safeguarding concerns and take appropriate and timely action.
- Promote infection prevention and control, BBV awareness, and harm reduction approaches.
Therapeutic Engagement & Recovery Support
- Deliver and support structured group sessions, including relapse prevention, psychoeducation and recovery-focused interventions.
- Provide one-to-one keywork sessions, including goal setting, recovery planning and motivational support.
- Support individuals to engage in treatment programmes and daily routines.
- Promote independence, resilience, and long-term recovery.
Support & Wellbeing
- Deliver and support structured group sessions, including relapse prevention, psychoeducation, and recovery-focused interventions.
- Provide one-to-one keywork sessions, including goal setting, recovery planning, and motivational support.
- Support people to engage in treatment programmes and establish positive daily routines.
- Promote independence, resilience, and sustained recovery.
Multi-Agency & MDT Working
- Liaise effectively with multi-agency partners, including community drug and alcohol services, social workers, probation, housing providers, and healthcare professionals.
- Contribute to multidisciplinary team discussions and care planning.
- Ensure clear, timely, and professional communication with all stakeholders.
Documentation, Systems & Compliance
- Maintain accurate and timely records across all systems, including case notes, care plans, internal communications, incident reporting, and national compliance systems.
- Ensure all documentation meets CQC standards, organisational policies, and legal and safeguarding requirements.
- Participate in audits, reporting, and ongoing data quality improvement.
Safeguarding, Incidents & Risk Management
- Identify and respond to safeguarding concerns for vulnerable adults and children, escalating appropriately in line with organisational policy and local authority procedures.
- Complete timely and accurate safeguarding referrals and alerts, and record, report, and escalate incidents, accidents, and near misses using internal systems.
- Contribute to post-incident reviews, investigations, and learning outcomes to support continuous service improvement.
- Maintain up-to-date risk assessments and risk management care plans, recognising early warning signs of deterioration, risk, or crisis and taking appropriate action to ensure safety.
Operational Responsibilities
- Participate in shift coordination and handovers, supporting the smooth day-to-day operation of the unit.
- Maintain a safe, clean, and therapeutic environment.
- Contribute to service development and ongoing continuous improvement.
Professional Practice
- Work within professional boundaries and scope of competence, maintaining high standards of professionalism, confidentiality, and conduct.
- Engage in supervision, training, and reflective practice to support ongoing professional development.
- Undertake any other duties as required, appropriate to the role.
Pay: £27,042.12 per hour
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced paternity leave
- Health & wellbeing programme
Work Location: In person
