Former Tenant Arrears Officer
(Temporary maternity cover)
24 Hours per week
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public
We have a great opportunity to join a successful Income Team.
The role of Former Tenant Arrears Officer will be responsible for;
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Ensuring a high level of service is provided to our internal and external customers
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Achieving challenging targets working in a high performing team
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Driving income collection and resolve outstanding issues
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Debt recovery and responding to debtor’s queries, including former tenants’ arrears, garage arrears and rechargeable repairs
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Taking enforcement action as and when necessary
The skills, knowledge & experience required;
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Ideally with some working knowledge of debt recovery
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Previously worked in the social housing sector is desirable
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Excellent communications skills
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Empathy for individuals in financial difficulty.
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A full driving licence and vehicle are essential for this post
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between.
We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.
