We’re looking for an experienced Internal Communications & Engagement Manager to play a key role in connecting our colleagues and volunteers to our purpose, our strategy and each other. Working across programmes, projects and organisational priorities, you’ll design and deliver engaging internal communications that inform, inspire and create meaningful dialogue. This is a role for someone who enjoys working with complexity, values collaboration and inclusion, and brings confidence, creativity and curiosity to how people experience communications at work.
What it's like to work here:You’ll be part of the Communications & Fundraising directorate, working closely with colleagues across internal communications, people teams and operational areas. The team operates at both national and regional level, with a strong emphasis on partnership, shared learning and continuous improvement. You’ll work with a wide range of stakeholders, including senior leaders, project teams, staff and volunteers, in an environment that encourages thoughtful challenge, inclusive leadership and experimentation. The work is varied and fast‑moving, with a clear focus on helping everyone feel informed, engaged and valued.
As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
What you'll be doing:You’ll develop and deliver internal communications and engagement plans for programmes, campaigns and organisational change, ensuring they align with the wider communications strategy. You’ll build strong relationships with senior stakeholders, acting as a trusted partner to support clear, engaging and audience-led communication, with a focus on two-way dialogue.
You’ll play an important role in connecting colleagues and volunteers across the organisation, helping people feel informed, involved and valued. This includes planning and delivering communications and events that strengthen understanding, encourage participation and build a sense of shared purpose.
You’ll measure impact and use insight to continuously improve activity, while promoting best practice to support confident, consistent communication. A key part of the role is supporting an inclusive and open culture - encouraging feedback, amplifying different voices, and creating opportunities to recognise and celebrate the contributions of colleagues and volunteers.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
- Who we're looking forSignificant background and experience in Internal Communications.
- Proven track record in delivering communications in digital, print and face-to-face channels in large complex organisations.
- Design, execution and evaluation of communication change programmes.
- Editorial style, publishing processes (on and off-line) and the application of brand.
- Diagnostic skills with the ability to analyse data and information.
- Excellent communication skills - written, verbal & presentation.
- Able to act as an internal consultant, building highly effective and collaborative relationships with senior leaders.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
