Ede & Ravenscroft is London’s oldest tailor and robemaker, holding Royal Warrants and supplying fine ceremonial and professional attire for over 330 years.
We are currently seeking a professional and highly organised Ceremonial & Export Specialist to join our Sales Office team in London.
This is an excellent opportunity for a professional looking to develop experience within an internationally-recognised heritage brand operating across luxury retail, ceremonial wear, and international export sales.
The Role
Working as part of a busy and collaborative team, you will co-ordinate sales activity and provide a high standard of service to both UK and international clients.
Key responsibilities will include:
- Responding promptly and professionally to customer enquiries, both remotely and in-person.
- Managing relationships with domestic and international customers.
- Attending ceremonial events on behalf of the company.
- Identifying new business opportunities.
- Undertaking design consultations.
- Supporting the planning and coordination of overseas business trips and domestic events. This includes the development of marketing collateral.
- Managing export and customs documentation, ensuring compliance with HMRC procedures and overseas clearance requirements.
- Overseeing stock levels, including the distribution, return and replenishment of hire stock.
- Working with team members across the group concerning stock transfer, product development and digital content.
- Liaising with external suppliers.
- Issuing invoices and assisting with account reconciliation.
About You
We are looking for someone with initiative who is organised, proactive, and confident communicating with clients at all levels.
You will ideally have:
- 5+ years’ experience in client relationship management.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent written and verbal communication skills.
- A professional and personable approach.
- Good working knowledge of Microsoft Office. Exposure to Business Central is desirable.
- Comfortable taking measurements when needed.
- Confidence working independently and in team environments.
- An interest in luxury retail, heritage brands, international trade and ceremonial uniform.
Experience in international commerce, retail, textiles, or a related field would be advantageous.
What We Offer
Bonus Scheme
Discounted company products
Life Assurance
Membership of contributory Group Personal Pension Plan
Employee Assistance Programme
Corporate Eye Care scheme
20 days annual leave + UK Statutory/Bank Holidays
Celebration day
Cycle to work scheme
Ede & Ravenscroft offers a supportive and diverse working environment where colleagues are valued and respected within a long-established and dynamic business.
We are proud to be an Equal Opportunities employer.
Job Types: Full-time, Permanent
Experience:
- client relationship management: 5 years (required)
