About Davenport House Clinic
Davenport House Clinic is an established and growing healthcare business based in Stalybridge. We provide high-quality podiatry and physiotherapy services, alongside supporting healthcare professionals across the UK with specialist products and services.
We are passionate about delivering outstanding customer service and creating a welcoming, professional experience for everyone who interacts with our business.
We are looking for an organised, proactive and friendly Patient & Customer Services Administrator to join our team. This is a varied role that combines reception, administration, customer service, stock control and order processing.
The Role
This is much more than a reception position.
You will be a key member of our team, acting as the first point of contact for patients, customers and healthcare professionals. You will help ensure the smooth day-to-day running of the clinic and support our wider customer service and product fulfilment activities.
The ideal candidate will be highly organised, confident communicating by telephone and email, and able to manage multiple priorities while maintaining excellent attention to detail.
Key Responsibilities
Reception & Patient Services
- Welcome patients to the clinic in a friendly and professional manner.
- Answer incoming telephone calls and respond to enquiries.
- Book, amend and manage appointments using our clinic software.
- Process payments and issue receipts.
- Support patients with appointment queries and follow-up communications.
- Maintain a clean, professional and welcoming reception area.
- Help ensure patients receive an exceptional experience from first contact through to discharge.
Customer Service & Administration
- Manage shared email inboxes and incoming enquiries.
- Respond to customer queries by telephone and email.
- Process orders accurately and efficiently.
- Liaise with customers regarding deliveries, stock availability and order updates.
- Maintain accurate records and databases.
- Prepare documentation, reports and correspondence as required.
- Support clinicians and management with general administrative tasks.
- Assist with customer follow-up communications and service enquiries.
Stock Control & Operations
- Monitor stock levels and maintain accurate inventory records.
- Receive, check and organise incoming deliveries.
- Prepare and process outgoing orders.
- Assist with stock counts and audits.
- Reorder stock and supplies when required.
- Help maintain organised storage and stock areas.
- Liaise with suppliers and couriers when necessary.
- Support the smooth day-to-day operation of the business.
Essential Skills & Experience
- Previous experience in administration, reception or customer service.
- Excellent telephone manner and written communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- Ability to manage multiple tasks and priorities.
- Professional, reliable and trustworthy.
- Friendly, positive and confident approach to customer service.
Desirable Skills & Experience
- Experience working within a healthcare environment.
- Experience with appointment booking or practice management systems.
- Experience handling customer orders and stock control.
- Experience managing shared email inboxes.
- Knowledge of podiatry, physiotherapy or healthcare services.
Personal Qualities
We are looking for someone who:
- Enjoys helping people.
- Takes pride in delivering excellent customer service.
- Works well as part of a team.
- Is proactive and able to use their own initiative.
- Remains calm and organised under pressure.
- Has a positive attitude and strong work ethic.
- Enjoys variety and is happy to support different areas of the business.
What We Offer
- £14.00 per hour.
- A friendly and supportive working environment.
- A varied and interesting role with real responsibility.
- Opportunities for training and development.
- The chance to make a meaningful contribution to a growing healthcare business.
If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent service, we would love to hear from you.
Job Type: Part-time
Pay: £14.00 per hour
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 3 years (required)
- Administrative: 2 years (required)
Language:
Work Location: In person
