Join Rhinowash as our new Business Account Manager!
Rhinowash, a leading Scottish manufacturer with nearly 50 years of industry excellence, is seeking a proactive and relationship‑driven Business Account Manager to protect, retain, and grow our existing customer base.
This role is ideal for someone who thrives on building long‑term relationships, delivering exceptional customer experiences, and driving commercial results.
About Rhinowash
For almost five decades, Rhinowash has designed, manufactured, and serviced our exclusive range of award‑winning industrial pressure wash systems. Our solutions help organisations across the UK reduce downtime, cut operating costs, and maintain reliable wash operations.
We’re proud of our heritage and the long‑standing relationships we build with our customers. Your role is to ensure those relationships remain strong, supported, and continually growing.
The Role
As a Business Account Manager, you will own the commercial relationship with assigned customers from the moment a sale is completed. You will manage onboarding, coordinate pre‑install activities, maintain ongoing engagement, and maximise customer lifetime value through renewals, upgrades, and account growth.
Key Responsibilities
Client Relationship Ownership
- Act as the primary commercial contact for assigned customers post‑sale
- Build trust, ensure retention, and maintain long‑term account stability
Client Onboarding & Pre‑Install
- Manage the transition from sale to installation
- Coordinate pre‑install requirements and support early‑life customer engagement
Service Contracts Renewal & Growth
- Lead renewal conversations and expand service agreements
- Protect and grow recurring revenue
Installed Lifecycle Management
- Identify upgrade, replacement, and life‑expired equipment opportunities
- Maximise customer lifetime value
Account Revenue Growth
- Identify and close upsell and cross‑sell opportunities
- Work to agreed commercial targets
Customer Experience & Feedback
- Conduct annual engagement visits, inspections, and feedback sessions
- Resolve commercial issues and share insights with internal teams
Referral & Re‑engagement
- Generate referrals from satisfied customers
- Re‑engage lapsed accounts to drive incremental growth
What We’re Looking For
- Friendly, engaging communicator with strong relationship‑building skills
- Highly organised with excellent time‑management
- Comfortable discussing electromechanical equipment (training provided)
- Self‑driven, proactive, and commercially aware
- Someone who embodies our core values: trust, honesty, and integrity
Beneficial Experience (Not Essential)
- B2B Sales, Account Management, or Customer Success
- Manufacturing, Engineering, or Technical Sales background
- Telemarketing or customer communication experience
- Familiarity with iPads/iPhones, Microsoft Dynamics 365, Business Central, Word & Excel
Requirements
- Full UK Driving Licence (required)
- 2+ years sales or account management experience (preferred)
- A‑Level or equivalent (preferred)
- Willingness to travel approx. 80% of the time
Pay, benefits & schedule
- Basic: £25,500–£27,500 DOE | Minimum OTE: £38,000–£40,000 (uncapped)
- Benefits: Company Vehicle & fuel card, pension, on‑site parking
- Schedule: Monday–Friday, day shift, no weekends
Apply Today
If you’re ready to take ownership of a high‑value customer portfolio and help shape long‑term client success with a respected Scottish manufacturer, we’d love to hear from you. Please apply with your CV and a short introduction.
Job Types: Full-time, Permanent
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Company car
- Company pension
- On-site parking
Application question(s):
- Do you have experience within a Manufacturing / Engineering Background?
- Do you have on-the-road Field Sales Account Management experience?
Education:
- A-Level or equivalent (preferred)
Experience:
- sales: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: On the road
