At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
- To ensure the provision of day to day administrative functions in ED; making sure the areas are running effectively and efficiently and providing high standards of performance. With particular reference to patient experience and care, quality assurance and efficient administrative processes will include supervision of administrative staff.
- To ensure the 24/7 smooth running of Reception and Patient Navigator role including ensuring shifts are filled as soon as the vacancies are evident.
- To pro-actively assist with the management of issues raised at administration meetings as necessary.
- To produce and manage admin rotas, ensuring appropriate and adequate cover twenty four hours a day.
- To Co-Ordinate departmental training courses.
- To supervise ED Administration staff
- Recruitment and training to include:
- To assist with shortlisting, interviewing and recruitment of staff
- Induction of new ED Administration staff to the department
- Training to ensure ED Administration staff are competent to cope in the event of a major incident and all mandatory training is up to date
- Completion of leavers and variation forms
- To follow Trust Promoting Attendance Policy and complete return to work interviews as required.
- To assist with workforce data required by Human Resources, including completion of the blue positive reporting book/iPoint/E-Rostering.
- To assist the Ed Service Admin Manager with design and distribute admin rotas, maintaining adequate level of staff including management of AL requests escalating any issues.
- To be responsible for checking bank shifts for authorisation by the ED Service Delivery Manager
- To review staff as part of the KSF process, and ensure that staff have an ongoing training plan
- To assist co-ordinating of ED Administration meetings and ensure a robust communication between staff
- To ensure that Admin staff are encouraged to complete their statutory and mandatory training
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
