Sales Support Executive - Volkswagen Stockport Fleet Hub
Working with a recognised market-leading brand as a sales support executive, you will be part of a high-performing team bidding and securing the opportunity to supply new fleet vehicles to the UK's 50 largest leasing companies.
You will operate in a fast-paced office environment while delivering outstanding service in every sale and interaction. Working in a team of 3 administrators and a departmental team of 31, you will be well organised and supportive.
As part of a successful, global automotive group, you’ll broaden your experience across systems, brands and stakeholders.
The Job
What you’ll do day to day
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Engage with our external leasing company partners to develop rapport, building trust and confidence in our offering.
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Perform every single day with bidding back on new vehicle supply opportunities and exploring alternative vehicles to win.
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Play your part in achieving our SLA performance in our day-to-day operations to ensure upper-quartile performance every time.
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Manage order in-life tasks and push vehicles for preparation and onward delivery of the fleet vehicles to our customers.
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Interact with our leasing company partners and end user customers frequently.
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Thoroughly check vehicle specification at point of order and prior to delivery ensuring the vehicle ordered matches the customer requirement.
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Manage the in-order life-cycle process and be an extension of the leasing company with query resolution and delivery date accuracy.
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Create internal rapport with our aftersales function to book pre-delivery inspections, new vehicle preparation ensuring the highest quality and dwelt time on site.
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Ensure that all required documentation is in place prior to arranging delivery.
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Offer vehicles for delivery and lock-in as per leasing company requirements ensuring competitive logistics pricing secured and quality of service not hindered.
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Providing resource support for our Broker sales channel when required
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Play your part to ensure any compliance and regulatory documentation is present in our internal systems and external platforms inside an agreed timescale.
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Oversee demonstrator requests, bid‑back activity, and order processing, proactively following up to maximise conversions.
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Maintain effective stock and vehicle management, with awareness of dwell times and cost implications, ensuring appeals, service level agreements, and company policies and procedures are adhered to at all times.
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Maintain various systems including leaselink and Fleetbase, producing regular, structured reports covering activity, customer contact, communications and sales progress.
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Work closely with manufacturer and internal teams to support operational efficiency, reporting requirements, and overall business objectives.
On Offer
Basic £27,000 basic plus quarterly bonus of up to £1,312.50 based on achieving KPI’s.
Hours of work: Monday to Friday, 0830-1730 with one hour for lunch (40-hour week).
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Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
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Save money every day with their exclusive retail discounts
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Drive a great deal with discounts on new and used cars, plus servicing offers
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Plan for the years ahead with our company pension scheme
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Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
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Commute for less with our cycle-to-work scheme
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Prioritise your wellbeing with dedicated support for you and your family
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24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
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Make a difference with a paid day to volunteer in your community
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Invest in your future with our company share purchase plan
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Earn financial rewards when you refer a friend to join the team
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Keep learning and growing with our training and development opportunities for everyone.
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Life assurance with the option to increase cover
About You
Leasing experience would be an advantage; however, the business will consider candidates who have a sales administration background in the motor trade or in a fast-paced inbound/outbound sales environment.
You will find relationship building effortless and enjoy working in an exciting environment.
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Sales Administration experience
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Experience in using multiple I.T systems
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Experience in interacting with internal/external customers and delivering exceptional customer service
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Highly organised, great attention to detail.
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Able to work under pressure and under tight time schedules
