Overview
Aylett Nurseries is seeking an enthusiastic, creative and organised individual to join our office team. This varied role includes day-to-day administration duties, processing of customer orders & enquiries, the production of company point of sale, cash reconciliation and data entry. Additionally, we are looking for an individual who can help with the delivery of our social media and marketing activity across key platforms and help maintain our website and online shop. Working closely with the Office Manager, the post holder will help maintain an engaging online presence and support promotional activity across the business. This role is ideal for someone at the start of their career who wants to gain experience, take ownership of projects and grow within a supportive team
Accountabilities - Main Duties and Responsibilities
The post holder will be required to: -
- Answer the telephone, deal with customer enquiries, taking and processing orders accurately and in a timely manner.
- Respond to customer and supplier emails in a prompt and professional manner.
- Reconcile tills, investigate any discrepancies, prepare floats and bankings.
- Be part of the office team and undertake other such office and general administration duties as may be reasonably assigned
- Manage the availability of products on our website working in collaboration with the stock team to maintain accurate inventory. Be familiar with the stock control and epos systems.
- Assist with planning, creating and coordinating engaging social media content across multiple platforms
- Support marketing campaigns, seasonal promotions, and business updates.
- Help ensure communications are clear, consistent and aligned with the Aylett Nurseries brand, tone, values and visual identity.
- Monitor emerging trends, changes in users’ social media behaviour, platform updates and industry activity to identify new opportunities.
- Respond to comments, messages and reviews to build strong customer relationships.
- Track KPI’s, compile reports and highlight insights that can drive customer acquisition and growth opportunities
- Work collaboratively with the buying and retail teams to support the business needs including creating point of sale to promote campaigns and events.
- Support the planning and delivery of in-house events
Knowledge/Skills/Experience
The post holder should have a genuine passion for social media and digital marketing and ideally knowledge of social media tools, software programmes, SEO, web traffic metrics and analytics.
A pleasant disposition, together with an ability to communicate clearly, with multiple stakeholders.
A sound knowledge of the English language, strong writing skills and an eye for engaging visuals.
Will be required to work alternate weekends
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: From £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
